Chief Operations Officer / Head of Operations

IntellectEU•Miami, FL

130d•Hybrid

About The Position

IntellectEU is an international technology company focused on digital finance and emerging technologies. Currently, we are transitioning to a product-first company, uniting our digital assets enablement and blockchain infrastructure solutions with state-of-the-art integration solutions. We utilize emerging technologies across the entire spectrum of blockchain, AI, and Quantum Computing. With nearly 20 years in the market and offices spanning Miami, New York, Leuven, Antwerp, Lisbon, Krakow, and Kyiv, we are on a mission to advance the evolution of financial markets and become a one-stop shop for payments modernization and digital assets enablement. We believe in building a better future using the newest technologies and providing both young talent and industry veterans a dynamic environment to launch ideas and work closely with our clients. With our hands-on experience in both payments and capital markets, no challenge is left untackled. We are seeking an outcome-driven, entrepreneurial leader to serve as our Chief Operations Officer / Head of Operations. In this highly strategic role, you will drive the organization's operational execution and oversee daily functions during a critical high-growth stage. As a mature venture-backed company, we are uniquely focused on rapid scaling and value creation. The ideal candidate is a tech-first, AI-driven thinker who thrives outside of corporate bureaucracy. You will be responsible for executing the value creation plan, streamlining operations, and scaling our remote-first, multicultural team (250+ employees) to align with our aggressive strategic goals.

Requirements

Master's degree in Business Administration, Management, Engineering, or a related field.
10+ years of progressive experience in top operations positions within fintech or adjacent technology industries.
Proven track record in optimizing and scaling operations within a mature private-equity backed or venture-backed organization is highly desirable.
Past experience in CEO, CFO, or COO roles, or experience as a mid-level entrepreneur/P&L owner in a large corporation/bank who is tired of bureaucracy and eager for a dynamic, agile environment.
Experience and ability to drive and unite a broadly distributed, multicultural team of 250+ members across 7 offices in the US and Europe and remote employees.
Requires a moderate amount of travel to all of our office locations across Europe and the US to maintain strong cross-regional alignment.
Exceptional ability to identify, prevent, and solve complex operational problems.
Deep understanding of financial metrics, budgeting, and P&L management.
Strategic thinker with the foresight to ensure the long-term, scalable success of the operations function.
Excellent cross-functional leadership, communication, and interpersonal skills.

Responsibilities

Establish and scale the necessary back-office structure to support rapid organizational growth in alignment with the company's strategic goals and venture-backed value creation plan.
Develop, implement, and continually refine operational policies and procedures. Optimize and automate workflows using a technology-first, AI-driven mindset to streamline cadence in a high-growth scale-up environment.
Manage the company budget, forecast financial performance, and ensure the highly effective allocation of resources. Act as a true P&L owner, utilizing financial metrics to make data-driven decisions.
Ensure total compliance with legal, regulatory, and tax requirements. Establish, implement, maintain, and continually improve an Information Security Management System (ISMS) in strict accordance with ISO 27001 requirements.
Manage, mentor, and elevate the global operations team, fostering a culture of accountability, efficiency, and continuous improvement across a distributed workforce.
Communicate seamlessly with senior management, customers, and partners to provide transparent updates on operational activities, progress, and bottleneck resolutions.