Chief Operating Officer
About The Position
The Children’s Museum of Manhattan (CMOM) seeks a visionary, dynamic, and experienced Chief Operating Officer (COO) to step into a leadership role during a historic, once-in-a-generation moment of transformation and scaling. Serving as the primary strategic partner to the Chief Executive Officer, the COO will play a critical hand in maturing the operational systems of this beloved organization as it moves into its next chapter and doubles its footprint, staff, visitors, and operating budget. Working in close collaboration with CEO and Executive Leadership Team, and CMOM staff broadly, the COO will lead the evolution of CMOM's operating plan, organizational structure, and team culture for our new landmark home at 96th Street. This executive will unify and elevate our day-to-day operations, directly managing an expanding operating team (Visitor and Guest Experience, Buildings Operations, Clean Team, Exhibits Maintenance, Security, Technology, and Human Resources) to ensure a culture of operational excellence, deep staff engagement, and mission delivery.
Requirements
- Bachelor's degree required; Advanced degree in Business, Nonprofit Management, or related field preferred.
- 10+ years of executive operating experience at a nonprofit, cultural institution, or public facing organization.
- 5+ years of senior executive management experience, with a proven ability to lead, mentor, and inspire multi-disciplinary staff through periods of profound transformation.
- Demonstrated success in scaling organizations, professionalizing complex operations, and managing organizational transitions.
- Proved sound judgment and the ability to make rapid, high-stakes operational decisions in a fast-paced, public-facing environment.
- Highest standards of professional ethics, personal integrity, and sound judgment.
- Ability to drive strategic change by maximizing resources and rallying teams around proactive problem-solving.
- Exceptional interpersonal, verbal, and written communication skills; ability to influence and build trust with board members, external stakeholders, and frontline staff.
- Position requires 5 days in-person, which will include weekends as required by high attendance periods, marquee events, and special programs (offset by time off on weekdays).
- Proficiency in Microsoft Office and experience auditing/implementing enterprise software platforms.
Nice To Haves
- Advanced degree in Business, Nonprofit Management, or related field preferred.
Responsibilities
- Serve as a primary strategic partner to the CEO, translating institutional vision into scalable, sustainable operational strategies.
- Work in collaboration with Executive Leadership team and CMOM staff broadly to develop alignment across departments.
- Present regularly to the Board of Directors (& committees as appropriate) to provide transparent operational updates, governance support, and data-driven insights.
- Lead the organizational maturity of CMOM by professionalizing systems, workflows, and policies to support a budget and operation twice its current size.
- Oversee all functional areas of Operations including Visitor Services, HR, IT, Security, and Maintenance across current and future sites.
- Develop, manage, and optimize the comprehensive Operations team budget to align with scaling objectives.
- Support high-profile special events and public programming in close coordination with the Development and Educational teams.
- Modernize and optimize technology enterprise-wide to increase organizational efficiency, data accessibility, and information accuracy.
- Lead a people-centered People Operations strategy for an expanding team of 60+; architect talent acquisition pipelines, transparent compensation structures, and inclusive benefits models that operationalize equity, cultivate a culture of trust and mutual respect, and ensure staff thrive as the organization scales.
- Serve as an executive leader of the Transition Team responsible for the successful grand opening and ongoing operations of the new Museum at 96th Street and Central Park West.
- Design and execute a comprehensive blueprint for transitioning staff, assets, and workflows to the new museum.
- Formulate a clear, actionable staffing and deployment model tailored to the unique operational demands of the new, scaled facility.
Benefits
- Vision, dental and medical (free medical coverage for employees, with premium plans available for dependents)
- 403B
- Life insurance
- EAP
- Paid Holidays
- Personal Time Off
- Vacation leave
- Sick leave
- FSA
- Critical illness
- Accident insurance
- Legal services
- Pet insurance
- Free admission to other New York City cultural institutions
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What This Job Offers
Job Type
Full-time
Career Level
Executive
