Chief Operating Officer Affiliate

Solaris Health Holdings LLC•Charleston, SC

53d

About The Position

The Chief Operating Officer Affiliate (COO) is a hands-on leader responsible for managing and operating regional medical practices and/or ancillary services. The role provides practices with the resources needed to meet patient needs and financial objectives, builds trust and transparency among employees and physicians, achieves established goals, supports implementation of clinical programs, and integrates newly acquired practices and physicians. The COO plans, leads, and directs the affiliate in accordance with the organization’s Mission, Vision, and Values. The COO oversees practice operations, clinical and ancillary services, financial performance, staffing, regulatory compliance, revenue cycle management, quality control, and staff development. The role works closely with physicians, administrative and clinical teams, Human Resources, Finance, and Supply Chain to maintain effective operations and quality patient care. Local market travel is required.

Requirements

Bachelor’s degree in Business Administration or a related field is required.
Five to seven years of senior leadership experience is required.
Effective working knowledge of healthcare financial management, specifically medical practice accounting, third-party reimbursement issues, patient flow, and facilities management.
Knowledge of healthcare planning and management principles and practices sufficient to manage, direct, and coordinate Care Center operations.
Knowledge of organizational policies, procedures, systems, and objectives; fiscal management techniques; healthcare administration systems; governmental regulations and compliance requirements; and Medicare, Medicaid, managed care, and other third-party payer guidelines.
Ability to exercise initiative, judgment, discretion, and decision-making to achieve regional and market objectives.
Skills in planning, organizing, delegating, and supervising, and the ability to lead employees while inspiring confidence and motivation.
Ability to gather and interpret data, analyze situations accurately, and implement effective action.
Ability to organize work and task assignments and achieve goals and objectives.
Ability to develop, apply, interpret, and coordinate departmental policies and procedures using sound judgment and discretion.
Excellent verbal and written communication skills.
Ability to assume responsibility and exercise authority over assigned work functions.
Ability to take initiative and exercise independent judgment, decision-making, and problem-solving expertise.
Ability to foster teamwork with clinic staff and organize and integrate organizational priorities and deadlines.
Skill in using computer programs and applications, including Microsoft Office and practice management software.
Ability to comply with HIPAA patient confidentiality requirements and organizational health and safety policies.
Local market travel is required.

Nice To Haves

Emphasis in Healthcare Administration as part of a Bachelor’s degree.

Responsibilities

Establish and implement goals, objectives, policies, procedures, and systems for all operational areas of the group.
Oversee routine business operations, Advanced Practice Providers, clinical services, and ancillary services, including Ambulatory Surgical Centers, Pathology, Pharmacy, and Radiation Oncology.
Meet with physicians as needed to review financial performance, key practice indicators, and strategies.
Work with managers and Human Resources to resolve employee performance issues.
Lead the internal management team and support it in meeting strategic objectives.
Identify and implement practice and business development opportunities to increase market share.
Resolve medical and administrative problems and maintain open communication between practice staff and administration.
Promote high employee morale and a professional, effective, and efficient working atmosphere.
Analyze financial impacts of changes to clinical and ancillary services; forecast revenue and expenditures against budget and recommend corrective action.
Develop cost-benefit analyses for new patient care services and equipment in collaboration with Finance and Supply Chain; recommend new services or equipment purchases.
Ensure practice and ancillary services staff follow receivables and collections guidelines.
Evaluate direct reports, hold them accountable for management and patient care delivery, and provide guidance and feedback.
Oversee daily and monthly expenditures, staffing, and overtime hours.
Recommend professional development for staff.
Ensure regulatory compliance and patient, physician, and employee safety; oversee regulatory initiatives.
Develop and oversee internal practice policies and procedures, interpret applicable laws and regulations, and ensure compliance.
Coordinate with medical staff to ensure quality patient care and services.
Participate in professional development activities to remain current with healthcare administration trends and practices.
Maintain strict confidentiality.
Identify, evaluate, and implement industry best-practice processes to improve operations; develop and cultivate a culture of change when applicable.
Oversee the Revenue Cycle Management department and establish and maintain quality control standards.
Research and prepare reports or other correspondence as needed.
Maintain effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public.
Perform other position-related duties as assigned.
Adhere to ethical standards and applicable laws and regulations, follow the Solaris Health Code of Conduct and organizational policies, protect patient health information under HIPAA, report suspected concerns or violations, and complete annual compliance training.