Chief Operating Officer (COO)

Briya Public Charter School • Washington, DC

18h

About The Position

The Chief Operating Officer (COO) serves as a senior executive leader responsible for operational performance, organizational effectiveness, and long-term sustainability across Mary’s Center. The COO translates strategy into execution and provides leadership for health center operations, nursing operations, patient access, and other assigned operational functions. Working closely with the Chief Executive Officer and executive leadership team, the COO strengthens accountability, financial and operational performance, and care delivery models in response to a changing healthcare environment. The role partners across clinical, financial, compliance, quality, and technology functions to ensure care is accessible, high-quality, compliant, and sustainable. The successful candidate will be a collaborative, bottom-up leader who can retool structures and workflows, engage frontline teams, and bring a practical digital-first mindset to improving care delivery and the patient and staff experience.

Requirements

• Master’s degree in Healthcare Administration, Business Administration, Public Health, Nursing, or a related field preferred.
• Minimum of 10 years of progressive healthcare leadership experience, including responsibility for complex ambulatory, multisite, or integrated healthcare operations.
• Senior leadership experience in an FQHC, community health center, health system, medical group, or other safety-net healthcare organization strongly preferred.
• Demonstrated success improving operational and financial performance, including access, productivity, staffing, service-line performance, and resource utilization.
• Experience developing or implementing new care models, clinical services, programs, or healthcare sites.
• Demonstrated experience with Lean or comparable continuous-improvement methodologies, including huddles, standard work, root-cause analysis, and rapid-cycle improvement.
• Strong understanding of Medicaid, managed care, value-based reimbursement, healthcare compliance, and the financial dynamics of ambulatory care.
• Demonstrated ability to use operational reports, dashboards, and performance metrics to drive accountability and support data-informed decision-making.
• Experience with digital health, EHR optimization, automation, virtual care, or other technology-enabled operational improvement preferred.
• Strong executive leadership, communication, change-management, and team-development skills.
• Strategic and operational thinker with the ability to align organizational priorities, operational performance, and long-term sustainability.
• Strong leadership and team-development capabilities, including coaching, mentoring, and holding leaders accountable for results.
• Excellent verbal and written communication skills, including the ability to translate complex operational and financial information into clear, actionable insights.
• Demonstrated ability to work collaboratively across clinical, operational, financial, quality, compliance, technology, and administrative functions.
• Proficiency with operational reporting, business intelligence tools, dashboards, and performance-management systems to support timely, data-informed decision-making.
• Proficiency in English required.

Nice To Haves

• Bilingual or multilingual abilities are a plus.
• Commitment to the mission and values of Mary’s Center, including health equity, inclusion, and service to underserved populations.
• Demonstrates professionalism, collaboration, and sound judgment in complex operational and financial environments.
• Forward-thinking, solution-oriented, and able to navigate complexity with resilience and flexibility.

Responsibilities

• Provides enterprise leadership for day-to-day operations across Mary’s Center, translating organizational strategy into clear operating priorities, measurable goals, and accountable execution.
• Shapes and implements Mary’s Center’s operating model across sites and service lines, aligning workflows, staffing models, technology, space, access strategies, and performance expectations to support integrated, team-based, population-focused, and increasingly value-based care.
• Establishes and drives consistent expectations for access, volume, productivity, staffing efficiency, quality, patient experience, financial performance, and other key operating indicators across sites and service lines.
• Leads a consistent performance-management approach, including the Monthly Operating Review, using timely data to identify variation, surface barriers, establish corrective actions, and ensure accountability for results.
• Builds operational reporting and management tools that provide leaders with timely, actionable data and strengthens managers’ ability to interpret performance information, identify trends, and make data-informed decisions.
• Strengthens integration across clinical, operational, population health, behavioral health, dental, and programmatic functions to reduce fragmentation, improve handoffs and shared accountability, and support a more coordinated patient experience.
• Evaluates opportunities to centralize, standardize, simplify, automate, or redesign services and workflows where doing so improves access, quality, consistency, productivity, patient experience, or financial sustainability.
• Optimizes use of clinical and administrative space across sites and partners on facility and infrastructure changes to ensure space, equipment, workflows, and care-team design support access, efficiency, safety, and future service needs.
• Establishes and reinforces management practices including huddles, standard work, visual management, structured problem solving, root-cause analysis, and other Lean, Six Sigma, and continuous-improvement approaches that improve reliability, reduce unnecessary variation and waste, and strengthen operational performance.
• Identifies opportunities to improve provider and team productivity, optimize staffing and capacity, reduce avoidable administrative burden, and better align resources with patient demand and organizational priorities.
• Partners with clinical and operational leaders to strengthen care coordination, population health infrastructure, and other capabilities needed for Medicaid, managed care, and value-based reimbursement.
• Advances appropriate use of digital and technology-enabled tools to improve access, workflows, care coordination, operational efficiency, and the patient experience.
• Oversees service-line and program performance, including clinical, operational, and financial results, and works with leaders to address underperformance and identify opportunities to strengthen, redesign, expand, consolidate, transition, or grow services.
• Assesses revenue-generating and growth opportunities across service lines, sites, partnerships, and new care models, working with Finance and clinical leaders to evaluate market need, operational feasibility, capacity, financial return, and alignment with organizational priorities.
• Provides focused operational leadership for Mary’s Center’s Maryland strategy, including growth, site and service configuration, market opportunities, partnerships, and infrastructure needs.
• Ensures grant-funded and other programmatic initiatives are operationalized effectively, meet established goals and requirements, and are evaluated for performance, impact, and ongoing organizational fit.
• Promotes cross-functional accountability for outcomes that span departments and ensures leaders work collectively to resolve operational barriers rather than managing performance within silos.
• Partners with clinical, quality, compliance, and risk leaders to strengthen operational reliability, patient safety, regulatory readiness, and adherence to nationally recognized standards and best practices, with the goal of operating at a level consistent with high-performing healthcare organizations.
• Partners with Finance and other leaders to align staffing, operating plans, resource allocation, capital and infrastructure needs, and improvement priorities with organizational financial goals and long-term sustainability.
• Develops operational leaders and teams in the use of data, Lean and continuous-improvement methods, structured problem solving, and change management to improve performance and sustain results over time.

Benefits

• Competitive benefits package, including medical, dental & vision insurance, plus retirement options
• 25 days of paid time off (PTO) annually, in addition to 10 paid holidays, plus educational days to attend training and conferences
• License renewals, if applicable
• $2000/year educational reimbursement to attend training and conferences
• NHSC/HRSA loan repayment options, if applicable
• WMATA metro/bus subsidy

What This Job Offers

• Job Type: Full-time
• Career Level: Executive