Chief Operating Officer, Comparion and Liberty Mutual Insurance Agency

Liberty Mutual Insurance•Boston, MA

10d•$233,000 - $420,000

About The Position

Oversees the development and delivery of Carrier management (a.k.a. `Choice`) in service to distribution channel strategies; and operational services needed to enable distribution channels to operate in agency (e.g., Comparion) or agency like (e.g., DRC) models. Leads an organization comprised of capabilities needed to deliver the above mandate to distribution channels, like Comparion and the DRC, who utilize Carrier management as a significant part of their strategies: Technology and Business Enablement; Analytics and Reporting; Wholesaling and Training; Carrier Management; Compliance; Knowledge Management; Agent Recognition Programs; Project and Program Initiatives a.k.a. Strategic Projects; Chief of Staff. Partners with Distribution channel leaders to ensure the right mix of investment in the above capabilities is made to enable the channel priorities, strategy, and goals. Acts as peer and partners with the Distribution channel leaders it supports (e.g., Comparion and DRC), ensuring the alignment of capabilities to the distribution channels` needs.

Requirements

Demonstrates expert understanding and shared context of distribution channels to prove credibility that recommendations are accurate and inclusive of relevant considerations
Helps the distribution channels it supports understand trends to navigate shift consumer, agency, or market conditions
Drives cross-channel prioritization of capabilities and initiatives
Proven ability to effectively influence at all levels of the organization
Must be able to define, shape drive projects/initiatives to completion while effectively collaborating with others
Must have demonstrable strategic thinking, analytical, large scale project management and problem solving capabilities
Must have exceptional leadership, communication, negotiation and interpersonal skills
Track record in leading complex process and data analysis to make recommendations and drive improvements in outcomes
Strong collaborator with capabilities to create alignment across all levels and with all key stakeholders
Advanced knowledge of operations, processes and tools; understanding of change management, knowledge management and project management concepts
Minimum of 15 or more years of related work experience
Excellent quantitative, analytical, and problem solving skills are required
Expert knowledge of data sources, tools, and business processes, including a sophisticated understanding of cross functional operations and business drivers
Knowledge of insurance principles, underwriting and ratemaking concepts and the various functions of an insurance organization, including Finance, Underwriting, Sales and Claims
Excellent verbal and written communication skills

Responsibilities

Leads an organization comprised of the following capabilities needed to deliver the above mandate to distribution channels, like Comparion and the DRC, who utilize Carrier management as a significant part of their strategies: Technology and Business Enablement; Analytics and Reporting; Wholesaling and Training; Carrier Management; Compliance; Knowledge Management; Agent Recognition Programs; Project and Program Initiatives a.k.a. Strategic Projects; Chief of Staff.
Partners with Distribution channel leaders to ensure the right mix of investment in the above capabilities is made to enable the channel priorities, strategy, and goals.
Acts as peer and partners with the Distribution channel leaders it supports (e.g., Comparion and DRC), ensuring the alignment of capabilities to the distribution channels` needs.