Chief Operating Officer, Northeast Hospital Corporation

Beth Israel Lahey Health • Beverly, MA

11d • $265,000 - $300,000

About The Position

The Chief Operating Officer (COO) of Northeast Hospital Corporation, part of Beth Israel Lahey Health (BILH), reports to the President and leads organizational strategy execution and day-to-day operations. The COO ensures alignment with organizational goals by supporting a high-quality, patient-centered care experience through safe, efficient, and effective operations.

Working with the President and senior leadership team, the COO drives operational excellence, strengthens organizational performance, and advances strategic priorities. The role leads the Senior Leadership Team in operational execution, planning, and goal setting; promotes collaboration across BILH departments and clinical areas; and fosters accountability, teamwork, engagement, and continuous improvement. The COO communicates regularly with the President about major initiatives, operating performance, and issues affecting the health system, community, or institutional direction.

The COO is expected to build trust and strong relationships with leaders, clinicians, staff, patients, and community stakeholders; assess operations and prioritize improvements; support patient experience and clinical quality; and develop service lines aligned with community needs and organizational goals. The position also represents Northeast Hospital Corporation in the community and across BILH. The ideal candidate brings leadership experience and expertise in hospital and ambulatory operations, quality improvement, facilities, and real estate.

Requirements

• Master’s degree in healthcare administration, business administration, or a related field; clinical background preferred.
• At least 10 years of healthcare leadership experience, including at least 5 years in an executive role within a multi-hospital system.
• Demonstrated success leading within a matrixed organization.
• Experience in service line operations, program development, and physician relations.
• Deep knowledge of hospital and health system operations, strategic planning, and performance improvement.
• Knowledge of operational frameworks in academic medicine, including trainee integration into clinical workflows and compensation structures and funding models that support the teaching mission.
• Experience with population health management, ACO models, and risk-based contracting.
• Knowledge of managed care, including capitation and alternative payment models.
• Expertise in financial management, budgeting, and resource allocation.
• Strong understanding of regulatory requirements and compliance standards.
• Experience with organizational design and transformation.
• Familiarity with the Massachusetts and New Hampshire healthcare landscapes, regulations, and market dynamics.
• Experience driving community engagement through business development and clinical program deployment.
• Strong analytical, communication, and presentation skills.
• Ability to influence, negotiate, and build alignment across diverse stakeholders.
• Proven ability to lead and develop teams and achieve measurable results.

Nice To Haves

• Prior experience as a Chief Operating Officer.
• Clinical background.

Responsibilities

• Align with BILH strategy to define next steps for organizational design across Northeast Hospital Corporation and BILH.
• Build credibility and trust across leadership, physicians, clinicians, and staff through visible, transparent communication and engagement.
• Establish relationships with key stakeholders, including front-line staff, and maintain a consistent presence across departments.
• Develop an understanding of Northeast Hospital Corporation, BILH, its culture, community, market dynamics, and competitive landscape.
• Advocate visibly for patients, employees, and the community.
• Reinforce accountability and teamwork through clear performance metrics and data-driven decision-making.
• Assess operations and prioritize improvement opportunities.
• Partner with leadership to improve patient experience and clinical quality.
• Support development and growth of service lines aligned with community needs and organizational goals.
• Plan, direct, and evaluate hospital operations to ensure efficiency, quality, and compliance with organizational and regulatory standards.
• Lead implementation of strategic and operational plans with senior leadership.
• Align and optimize resources, manage budgets, and address performance variances.
• Collaborate on strategic planning, business development, and service line expansion.
• Evaluate market opportunities, demographics, and performance data to guide growth and investment decisions.
• Develop and measure ROI and the effectiveness of programs and initiatives.
• Establish and monitor key performance indicators and benchmarking metrics; oversee reporting and communicate results to executive stakeholders.
• Promote continuous improvement and adoption of best practices.
• Ensure compliance with regulatory, legal, and accreditation standards; stay current on healthcare trends, regulations, and industry practices and assess their operational impact.
• Lead, develop, and evaluate senior and matrixed leaders; establish performance expectations and foster leadership development.
• Provide strategic direction and mentorship to leaders across clinical, academic, and administrative domains.
• Represent Northeast Hospital Corporation within the community and across BILH; build community relationships and enhance organizational reputation.
• Strengthen partnerships across clinical, operational, and executive teams while balancing operational excellence with external community leadership and engagement.

Benefits

• The position may be eligible for additional compensation, which may include performance-based incentive bonuses.
• Staff are required to be vaccinated against influenza as a condition of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive