COO (Healthcare)

Mai Placement•Philadelphia, PA

12d•Onsite

About The Position

A large, growing multi-site healthcare services organization is seeking a hands-on Chief Operating Officer to take ownership of day-to-day operations and drive performance across a significant regional footprint. This is not a corporate COO role for someone who wants to manage from a distance. The organization has established locations, leadership teams, and infrastructure in place. What it needs is a strong operator who will be on the ground, close to the business, and accountable for results. The COO will oversee operations across multiple locations, work closely with site and department leadership, identify where execution is falling short, and make sure issues actually get resolved. A major focus will be strengthening accountability, improving site performance, driving growth and utilization, and creating greater consistency across the organization. The right person can walk into a complex, people-intensive operation, quickly understand what's happening, earn the respect of the team, and get things moving.

Requirements

Proven senior operations leadership experience across multiple locations
Experience managing leaders and driving accountability throughout an organization
A track record of improving performance, fixing operational issues, and driving growth
Strong business judgment and the ability to quickly understand what's working and what's not
Experience using KPIs and performance data to manage operations and make decisions
A hands-on leadership style with the willingness to get into the details when needed
Strong people-management and communication skills with the ability to earn trust while still holding a high bar
Experience building stronger systems, processes, and operational discipline
Ability to manage a fast-moving organization without overcomplicating it
Confidence partnering with ownership and senior leadership while independently driving execution

Nice To Haves

Healthcare or another regulated service environment is preferred, including homecare, senior care, skilled nursing, behavioral health, medical services, or other multi-site healthcare operations.
Strong operators from other complex, people-intensive service organizations may also be considered.

Responsibilities

Take ownership of day-to-day operations across a large multi-site organization
Lead, support, and hold site and department leaders accountable for performance
Maintain a strong on-the-ground presence and stay closely connected to what is happening across locations
Drive growth, utilization, and overall site performance
Identify underperforming locations, operational gaps, and execution issues and implement practical solutions
Ensure leadership priorities are being executed consistently across the organization
Strengthen systems, workflows, communication, and accountability across teams
Establish clear expectations, performance metrics, and follow-through for operational leaders
Work across departments to remove roadblocks and keep the organization moving
Ensure locations are properly staffed, managed, and operating effectively
Partner closely with senior leadership on strategy while taking ownership of execution
Strengthen the existing operation while building the structure needed to support continued growth