Chief Operating Officer

Crisp Recruit•Gainesville, FL

11h•Hybrid

About The Position

The Chief Operating Officer (COO) at Meldon Law plays an integral role in translating our strategic vision into effective day-to-day operations. This position is pivotal in ensuring our legal and administrative teams function seamlessly to deliver the highest quality service to our clients. As COO, you will enhance efficiency across our four office locations, enabling broader strategic goals and empowering the entire organization to achieve unparalleled success.

Requirements

Previous COO experience, preferably within a personal injury law firm, is ideal though experience in complex service-based organizations will be considered.
Attorneys with strong leadership, business operations, or law firm management experience are also encouraged to apply. A legal background combined with operational expertise can bring valuable perspective to this executive leadership role.
Demonstrated success leading multi-location operations and managing through department leaders or managers in a complex, service-based organization.
Comfortable working with strong owner personalities, receiving direct feedback, and adapting communication style while maintaining confidence, sound judgment, and professionalism.
Proven ability to translate an owner’s vision into execution, establish accountability across functions, make independent operational decisions, and lead an organization through meaningful change.
Ability to make autonomous decisions without constant escalation to ownership.
Exceptional communicator who is comfortable across all levels of an organization, from team leaders to owners.
Strong understanding of how cross-functional business operations work together, with the ability to identify inefficiencies, diagnose root causes, implement solutions, and measure results.

Responsibilities

Oversee day-to-day operations across non-attorney legal operations, including intake, pre-suit support, litigation support, and settlement/closing functions, while ensuring strong coordination with the firm’s attorneys.
Ensure efficient workflow and collaboration between human resources, finance, IT, and marketing, translating strategic vision into actionable plans.
Lead with a visible presence primarily in the Gainesville office, fostering relationships and credibility across all locations and with department leaders.
Act autonomously to remove bottlenecks and make informed decisions that enhance productivity and efficiency across the firm.
Partner with ownership to align operational strategies with broader organizational goals, facilitating meetings and participating in strategic planning initiatives.