Chief Operating Officer (COO) - Optum, American Health Network (AHN) - Hybrid

UnitedHealth Group•Indianapolis, IN

15h•$159,300 - $273,200•Hybrid

About The Position

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. At Optum, we are transforming healthcare nationally while providing physician-led care locally and truly impacting the future of healthcare wholly. Experience the fulfillment of advancing health in the communities we serve with the excitement of contributing to new ideas and initiatives that could help improve care for millions of patients across the country. Our goal is to align purpose with opportunity for a mutual fit. We are driven by our north star, value-based care, and embed that within the culture of all our care-delivery organizations through a Quadruple Aim of providing Affordability in healthcare; Quality metrics, measures, and outcomes; Satisfaction of our patients through the care and experience they are offered; and the Well-Being of our own Clinicians. The Chief Operating Officer (COO) serves as the senior operations leader for American Health Network (AHN), a part of Optum responsible for directing and coordinating all operational activities for the organization to drive operational excellence, innovation, patient experience, and quality measures by aligning strategies with organizational goals, streamlining processes, fostering compliance, leading and managing key talent and ensuring compliance therein. The COO will lead and mentor a management team to deliver measurable, cost-effective results that will make achieving organizational goals possible. The COO ensures that the organization has proper operational controls, administrative and reporting procedures, and people systems in place to support the business now and in the future. Focused on efficiency and outcomes, the COO delivers impactful solutions that balance financial performance with exceptional care delivery for sustainable growth.

Requirements

7+ years of experience with increasing management responsibility (within clinic operations)
1+ years of hands-on experience with P&L / budget and making business decisions based upon financial reports
Experience with medical cost management, HEDIS quality metrics
Experience with creating / implementing policies for efficient operational processes
Experience in both managed care and fee-for-service based models
Proficient computer skills, including working knowledge of Microsoft Office Suite, email systems, and web-based programs
Proven solid ability to analyze operations working with senior leadership on operational efficiencies
Proven ability to work collaboratively with a wide variety of health care professionals and staff, both in and outside of the local care delivery organization
Proven ability to travel to all clinics in Indiana and Ohio

Nice To Haves

Registered Nurse (RN)
5+ years of clinical experience
5+ years of operational leadership experience
Experience managing remote staff, preferably leadership level
Proven change leadership and transformation experience
Familiarity with AI systems and utilization within healthcare and leadership
Proven exceptional executive communication skills

Responsibilities

Day-to-day strategic and operational leadership of all clinical operation functions for each state (IN/OH) in the region, in partnership with regional leadership teams
Integrating initiatives that enhance clinical outcomes and patient care, ultimately delivering on goal the operational levers of the P&L (value-based care vs fee-for-service) and SG&A (overhead)
Accountable for culture and retention of regional operations team who ensure that clinics are compliant and meet all regulations while upholding quality standards. This is to include performance management, succession planning, and staffing
In partnership with executive leaders, champions a care model, patient experience, and culture transformation in addition to executing on core clinical levers daily
Collaborates and builds working relationships with practice and physician management. Provides leadership and mentoring to management staff in establishing departmental objectives related to staffing, policies, and procedures
Develops and governs the annual budget for clinic operations and implements plans to achieve budgetary goals
Provides operational effectiveness reporting and develops strategies for improvement at the practice level when necessary
Contributes to the development and maintenance of a positive team-focused company culture