Chief Operating Officer/COO
About The Position
Chief Operating Officer If you’ve led a business through its largest growth chapter - and want to do it again with passion and people at the heart of the growth - this might be your moment! Kitchen Magic is a second generation, family owned kitchen and bath company with more than 45 years of credibility, craftsmanship, and care behind it. We’re entering a pivotal transition as our President prepares to step back over the next year - and we’re looking for a Chief Operating Officer who has led significant growth, taking a successful $25 million organization to become an even more successful $40 million organization, where employees thrive, and customers get expertise they can rely on. This is a high impact executive role with a planned transition to President within 9-12 months. The foundation of success has been built and now needs a leader who not only has the experience to reach the next level but has the heart our people deserve. Ready to help lead a legacy and shape what’s next in the kitchen and bath industry? Apply today!
Requirements
- Proven experience scaling a $20-30M business to $40-50M+, with direct responsibility for revenue growth, profitability, and execution - not just strategy.
- A strong sales, growth, or business development background, with a real understanding of D2C economics, lead generation, customer acquisition costs, and margin pressure.
- Experience leading at the enterprise level in D2C or home improvement-style businesses, where growth is earned, not guaranteed.
- A leadership style grounded in humility, curiosity, and respect for what came before - you listen first, learn fast, and act decisively.
- The ability to hold people accountable without fear or blame - clear expectations, honest conversations, and consistent follow through.
- Comfort making tough decisions - while treating people with dignity and care.
Responsibilities
- Lead and coach a seasoned leadership team across sales, marketing, operations, finance, HR, IT, and continuous improvement - building clarity, trust, and accountability as the company grows.
- Execute an aggressive growth plan, including ~25% annual revenue growth, in a highly competitive D2C home improvement environment where lead generation and customer acquisition are mission critical.
- Own revenue and profitability outcomes, with deep involvement in sales strategy, marketing effectiveness, margin management, and go to market decisions.
- Strengthen operating rhythm and follow through, ensuring priorities are clear, decisions are made, and commitments turn into results (we run loosely on EOS)
- Balance structure with humanity, bringing discipline and accountability while protecting a deeply people first, transparent culture.
- Evaluate leadership and organizational capabilities, recognizing where the business must evolve to scale - and making tough decisions thoughtfully and respectfully when needed.
- Be visible, present, and on site, spending time with teams across the business to understand how the company really works.
- Prepare to step into the President’s role, with a clear succession plan and strong support from the current President.
Benefits
- Competitive executive compensation (targeting ~$200k in year one, with meaningful upside with company growth and as the role transitions to President)
- Clear, intentional path to the President and long term leadership
- Company wide profit sharing program tied to business performance
- The opportunity to lead a respected brand with real autonomy - and a President who is ready to support, not micromanage
- Medical, Dental, Vision, and Telehealth benefits
- 401k and profit-sharing programs
- A deeply loyal team and a culture known for transparency, trust, and being awarded as a Top Lehigh Valley Workplace for the past 11 years!
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
Number of Employees
1-10 employees
