Chief Operating Officer

Planned Parenthood of Southern New England, Inc. • Elk City Census Designated Place, ID

12d • $171,946 - $286,577 • Hybrid

About The Position

The Chief Operating Officer (COO) will serve as a transformative operational and strategic leader for Planned Parenthood of Southern New England during a critical period of growth and heightened national importance for reproductive health care. Reporting directly to the President and Chief Executive Officer, the COO will serve as a key member of the Executive Leadership Team and will partner closely with executive leaders across the organization to drive operational excellence, enhance access to care, and strengthen PPSNE’s impact throughout the region. The successful candidate will also serve as a trusted thought partner to the CEO, contributing to enterprise-level decision-making, strategic prioritization, and organizational leadership.
The COO will oversee a broad and complex operational portfolio that includes frontline clinical operations across 15 health centers and virtual care services, clinical support functions, care coordination, facilities, security, laboratory operations, clinical research, and quality and risk management. This executive will be responsible for ensuring that PPSNE delivers high-quality, culturally responsive, patient-centered care while advancing models of service delivery and improving operational performance across the enterprise.
The ideal candidate will bring a combination of strategic vision, operational rigor, health care innovation, and authentic people leadership, along with a deep commitment to reproductive freedom, health equity, and social justice. The Chief Operating Officer is responsible for leading and optimizing the operational performance of PPSNE’s health care delivery system while ensuring alignment with the organization’s mission, values, and long-term strategic priorities.
The COO will:
• Lead enterprise-wide clinical operations and operational strategy
• Expand patient access and improve patient experience across all channels of care
• Drive operational efficiency, scalability, and accountability
• Advance innovative care delivery models and service line expansion
• Foster cross-functional collaboration and organizational alignment
• Ensure operational excellence across facilities, safety, security, and clinical support services
• Champion equity-centered leadership and organizational culture
• Support sustainable growth and long-term organizational impact
The COO will play a critical role in shaping the future of PPSNE by ensuring that the organization continues to deliver exceptional care while responding effectively to changing patient needs, workforce dynamics, and the broader health care landscape.

Requirements

• 10+ years of progressive healthcare leadership experience with significant operational responsibility
• Proven success leading complex, multi-site healthcare operations and improving performance at scale
• Experience driving operational excellence, implementing scalable systems, and leading change initiatives
• Strong financial and business acumen, including budgeting, resource allocation, and performance management
• Demonstrated ability to use data and analytics to inform decision-making and strategy
• Experience building, developing, and leading high-performing, cross-functional teams
• Exceptional relationship-building skills, with the ability to influence and collaborate across executive leadership, clinical teams, boards, and external stakeholders
• Ability to navigate ambiguity, prioritize effectively, and manage multiple complex initiatives simultaneously
• Commitment to fostering inclusive, equity-centered workplace cultures
• Bachelor’s degree required
• Sets clear direction and executes strategy in complex, evolving environments
• Exercises sound judgment and makes timely, high-impact decisions
• Leads organizational change and transformation with clarity and discipline
• Communicates with confidence, transparency, and executive presence
• Leads and optimizes multi-site healthcare operations at scale
• Drives performance improvement, operational efficiency, and system integration
• Applies systems thinking to design and implement sustainable processes
• Ensures strong financial stewardship and resource alignment
• Advances patient-centered, high-quality care delivery models
• Expands access through innovative, integrated service approaches
• Ensures quality, compliance, and risk management across clinical operations
• Builds and develops high-performing, engaged, and collaborative teams
• Leads with emotional intelligence, empathy, and authenticity
• Fosters a culture of accountability, inclusion, and continuous learning
• Navigates conflict and difficult conversations with clarity and respect
• Brings resilience, adaptability, and a grounded sense of perspective, contributing to a positive and sustainable team environment
• Uses data and insight to drive decision-making and organizational strategy
• Balances long-term vision with disciplined execution and prioritization
• Solves complex problems with rigor, creativity, and sound judgment
• Drives innovation and continuous improvement across systems and processes
• Builds trust and credibility across diverse stakeholders
• Communicates transparently and effectively in complex situations
• Listens actively and engages others with openness and respect
• Influences, aligns, and builds consensus across teams and constituencies

Nice To Haves

• Advanced degree strongly preferred, including: Master of Health Administration (MHA), Master of Business Administration (MBA), Master of Public Health (MPH), Organizational Development or related field
• Reproductive, women’s, or community health
• Federally qualified health centers or similar care delivery models
• Telehealth and integrated care delivery
• Highly regulated clinical environments and accreditation standards
• Oversight of outsourced operational or technology partnerships
• Mission-driven or advocacy-oriented organizations

Responsibilities

• Serve as the senior operational leader for PPSNE’s clinical services enterprise
• Partner closely with the President/CEO and Executive Leadership Team to shape and execute organizational strategy
• Build strong cross-functional alignment through transparent communication, effective prioritization, and the ability to navigate complex decisions and difficult conversations with clarity and accountability
• Lead initiatives that expand access to care and improve operational performance across the organization
• Develop and implement scalable operational systems and processes that support organizational growth and sustainability
• Ensure alignment between strategic priorities, operational execution, and measurable outcomes
• Oversee operational performance across PPSNE’s health centers and virtual care services
• Ensure delivery of high-quality, patient-centered, culturally responsive care
• Partner with the Chief Medical Officer to ensure clinical quality, safety, compliance, and regulatory excellence
• Collaborate closely with the Vice President of Clinical Operations on staffing models, workforce optimization, and frontline operations
• Monitor and improve key performance indicators including patient access, patient experience, throughput, visit volumes, operational efficiency, and staff engagement
• Ensure strong coordination between clinical operations and support services
• Advance innovative models of care delivery, including integrated telehealth and in-person service models
• Identify opportunities for new service line expansion aligned with community needs and organizational mission
• Lead strategic initiatives focused on improving access, reducing barriers to care, and enhancing patient outcomes
• Drive implementation of transformative operational and clinical initiatives
• Identify opportunities to enhance PPSNE’s technology and digital infrastructure, in partnership with outsourced providers, ensuring solutions are cost-effective and support operational efficiency, data integrity, and patient access
• Champion PPSNE’s commitment to health equity across all operations and service delivery models
• Ensure that operational decisions and care models are informed by equity-centered practices and patient needs
• Advance initiatives focused on reducing disparities in health outcomes and improving access for underserved populations
• Build authentic relationships internally and externally to strengthen trust, collaboration, and community engagement
• Lead and mentor high-performing teams across multiple operational and clinical support functions
• Build an inclusive, collaborative, and mission-driven culture
• Support leadership development and succession planning across the organization
• Promote employee engagement, workforce resilience, and professional growth
• Foster strong cross-functional collaboration and break down organizational silos
• Provide strategic and operational oversight for: Clinical Research Program, Clinical Risk and Quality Management, Care Coordination and Centralized Clinical Follow-Up, Laboratory Services, Facilities and Infrastructure, Security and Safety Operations, Outsourced operational and technology partners
• Ensure safe, compliant, and efficient management of PPSNE’s physical infrastructure
• Oversee capital planning, facilities maintenance, and operational readiness
• Lead enterprise security strategy and risk mitigation efforts
• Ensure continuity of operations and organizational preparedness
• Maintain accountability for operational budgets and financial performance
• Ensure achievement of annual operational goals and performance targets
• Utilize data and analytics to inform decision-making and operational strategy
• Optimize operational workflows and resource allocation to improve efficiency and impact

Benefits

• Health, dental and vision insurance
• paid parental leave
• retirement savings
• tuition reimbursement
• generous paid time off
• a flexible spending account
• wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Executive