Chief Operating Officer

McLaren Health Care•Petoskey, MI

21d

About The Position

The Chief Operating Officer reports to the Chief Executive Officer and organizes, directs, and evaluates the provision of hospital clinical services. Working through department heads, this role provides administrative oversight and direction for clinical and support services. The COO helps department heads establish service standards, develop organizational plans within available funds, and evaluate the services provided. The COO directs hospital policies and objectives within areas of responsibility; supports managers and directors in developing goals, plans, and budgets; and monitors adherence to approved plans. The role addresses administrative issues such as staffing, equipment and supplies, and facilities planning; works with physicians to identify improvement opportunities and adapt services to customer needs; and conducts strategic planning for service lines. The position also oversees major operational and capital purchases, evaluates proposed programs and services through need and cost-benefit analyses, reviews operational records and reports, and ensures compliance with applicable regulations and accrediting rules. The COO hires, trains, directs, evaluates, and, when necessary, disciplines or discharges department managers and directors. As a member of the hospital administrative management group, the COO participates in hospital-wide planning, stays informed about developments in the field, and conducts physician manpower analysis and recruitment as needed.

Requirements

Master’s degree in Hospital Administration, Business Administration, or a related field.
Experienced hospital executive who has demonstrated capability as a leader in a series of increasingly responsible hospital positions.

Nice To Haves

Eight or more years in hospital administration.
Management experience in a specific clinical service line or equivalent.

Responsibilities

Direct the formulation and implementation of hospital policies and objectives for areas of responsibility.
Assist department managers and directors in developing long- and short-term goals, objectives, plans, and budgets; secure approval and monitor adherence.
Help department managers and directors resolve administrative problems involving staffing, equipment and supply acquisition, and facilities planning.
Work with physicians to address problems, identify improvement opportunities, and adjust programs and services to meet customer needs.
Conduct strategic planning for service lines and facilitate and delegate implementation of plans.
Approve major operational and capital purchases within areas of responsibility.
Conduct or direct determination-of-need and cost-benefit analyses for proposed programs, equipment, and services.
Review records and reports concerning division operations, assess progress toward goals, and direct reporting changes or corrective action when needed.
Ensure assigned functions comply with applicable state and federal regulations and accrediting agency rules; initiate corrective action when necessary.
Interview, hire, train, direct, and evaluate department managers and directors; discipline or discharge them when necessary; and assist staff with difficult employee-relations problems.
Serve as a resource and consultant to senior management on divisional and hospital-wide problems.
Participate regularly in developing hospital-wide plans, goals, and objectives as part of the hospital administrative management group.
Maintain knowledge of current trends and developments by reading relevant literature and attending conferences and seminars.
Conduct physician manpower analysis and recruit as needed to ensure appropriate physician subspecialty representation in primary and secondary service areas.