Chief Operating Officer

Sweet Career•Racine, WI

About The Position

While O&H is a bakery and food company at its core, it operates a diverse, multichannel business serving customers through retail, ecommerce/mail order, and wholesale. The company seeks a hands-on, values-driven leader who thrives in a fast-growing, family-owned environment. This role offers the opportunity to help lead O&H into its next era of growth, innovation, and operational excellence. The COO is the operational and cultural leader responsible for driving the company’s results from a people, process, and financial perspective. This role ensures O&H delivers on its strategic vision by harmonizing the leadership team, running the day-to-day business, and instilling a culture of accountability, collaboration, and continuous improvement. The COO oversees all operational, retail, financial, customer, and growth functions, leading a team of seven direct reports.

Requirements

Experience leading and developing a senior leadership team.
Experience in a fast-growing, family-owned environment.
Experience driving operational excellence across multiple channels (retail, ecommerce, wholesale).
Experience managing P&L, budgets, forecasts, and cost control.
Experience fostering a culture of accountability, continuous improvement, and collaboration.
Experience strengthening strategic company partnerships and creating new business relationships.
Experience overseeing production, warehousing, and fulfillment operations.
Experience developing and monitoring KPIs.
Experience implementing systems and processes for scale, compliance, and innovation.
Experience managing operational budgets and financial planning.
Experience supporting store-level execution and operational consistency.
Experience ensuring a high-quality customer experience across multiple channels.
Experience integrating systems and automation to improve efficiency, scalability, and visibility.
Experience leveraging data, analytics, and reporting for decision-making.
Experience aligning supply and demand planning with marketing initiatives, sales forecasts, and production capacity.
Experience driving pricing discipline and margin growth.

Nice To Haves

Experience in the food or bakery industry.
Experience with scratch-made, high-quality products.

Responsibilities

Drive execution across all departments and ensure operational excellence in every channel.
Establish clear metrics, responsibilities, and performance management across the leadership team.
Build trust, alignment, and collaboration between leaders and departments.
Translate the company’s strategic goals into short- and medium-term objectives with measurable outcomes.
Manage budgets, forecasts, and cost control to achieve profitable growth.
Lead, coach, and develop the senior leadership team; ensure “Right People, Right Seats” alignment.
Promote O&H’s family values and mission while professionalizing systems and processes for scale.
Foster a culture of accountability, continuous improvement, and team collaboration.
Support succession planning and leadership development at all levels.
Serve as a bridge between ownership’s vision and the leadership team’s execution.
Translate strategic priorities into annual and quarterly objectives.
Serve as a trusted advisor to ownership, balancing legacy culture with forward-thinking execution.
Strengthen current strategic company partnerships and create new business relationships with suppliers, service providers and customers.
Collaborate with HR to develop strong talent pipelines and organizational development.
Oversee bakery production, warehousing, and fulfillment operations to ensure quality, safety, and efficiency.
Develop and monitor key performance indicators (KPIs) to ensure accountability and progress.
Ensure operational readiness and scalability across all channels: wholesale, e-commerce, catalog, and retail.
Implement systems and processes that support scale, compliance, and innovation.
Manage operational budgets and work closely with the Controller on financial planning and cost control.
Support store-level execution and operational consistency through scalable systems for staffing, training, merchandising, and service.
Ensure seamless, high-quality customer experience across retail, ecommerce, catalog, and wholesale channels.
Partner with IT, Finance and Sales & Marketing to integrate systems and automation that improve efficiency, scalability, and visibility across the customer journey.
Leverage data, analytics, and reporting to inform operational and commercial decision-making.
Champion cross-departmental communication and collaboration to ensure alignment between operations, sales, marketing, and fulfillment.
Ensure operational readiness to support new product launches, market expansion, and promotional campaigns.
Collaborate with the VP of Sales & Marketing to align supply and demand planning, ensuring coordination between marketing initiatives, sales forecasts, and production capacity — while driving pricing discipline and margin growth across all channels.
Maintain a close partnership with leadership to honor O&H’s heritage while advancing innovation and continuous improvement.