Chief Operating Officer

Proliance Surgeons•Seattle, WA

124d•$300,606 - $541,091

About The Position

The Chief Operating Officer (COO) is a member of Proliance Surgeons’ executive leadership team, responsible for the organization’s operational performance, growth, and strategic execution. The COO serves as a strategic and operational partner to the CEO, translating physician executive vision and organizational priorities into measurable results while working closely with physician leaders and the Board of Directors. The role supports Proliance’s mission of delivering exceptional surgical and clinical care and ensuring the organization’s long-term sustainability. The COO provides enterprise-wide leadership across Care Center operations, ambulatory surgery centers, ancillary services, patient experience, workforce performance, quality outcomes, value-based care and direct-to-employer partnerships, IT applications, marketing, and operational excellence. The role promotes alignment across Proliance’s physician-owned and physician-managed organization, balancing efficiency, physician engagement, and patient care. The COO reports to the CEO. The VP of Operations, Executive Director of Operations, Director of Marketing, Senior Director of IT Applications, Director of Value Based Care, and other roles to be determined report to the COO.

Requirements

Bachelor’s degree required.
At least 10 years of progressive ambulatory healthcare leadership experience.
At least 7 years of senior executive leadership experience overseeing multi-site healthcare operations.
Demonstrated success partnering with physician-led organizations.
Strong background in healthcare operations, financial management, organizational development, and strategic planning, with a focus on ambulatory operations.
Working knowledge of ambulatory IT applications and technology industry trends.
Ability to define a long-term vision and translate it into actionable strategies that drive growth and profitability.
Ability to identify organizational risks and make consequential decisions, including with incomplete information.
Ability to lead change in complex, matrixed environments.
In-depth understanding of corporate finance, including budgeting, cash-based accounting, forecasting, capital allocation, and profitability drivers.
Exceptional communication skills with employees, boards, government entities, and the public.
Demonstrated experience working with or serving on a board of directors.
Strong negotiation and collaborative problem-solving skills, emotional intelligence, and ability to build confidence and trust.
High standards of accountability, integrity, and ethical behavior.
Ability to champion leadership and employee development and inspire others.
Ability to demonstrate leadership in industry associations and the community.
Expertise in independent, physician-owned organizations and the broader healthcare industry; ability to monitor and act on market trends.
Ability to connect organizational mission, vision, and values to work.

Nice To Haves

Master’s degree in healthcare administration, business administration, or a related field.
Experience leading large-scale operational and organizational transformation initiatives.

Responsibilities

Partner with the CEO, Board of Directors, physician leadership, and executive team to develop and execute the strategic plan; advise the CEO on strategy and operational implications.
Lead enterprise initiatives supporting growth, market competitiveness, operational alignment, operational excellence, and physician alignment.
Identify healthcare trends, risks, and opportunities and develop strategies for long-term organizational success.
Lead organizational transformation initiatives to improve efficiency, patient outcomes, and financial performance.
Provide executive oversight of care center, ambulatory surgery center, and ancillary operations, and serve as the executive operational decision-maker for clinic, ASC, and ancillary pathways.
Establish operational consistency, accountability, performance measures, and key performance indicators across the organization.
Optimize workflows, productivity, patient access, and standardized practices while promoting quality, safety, service excellence, and operational effectiveness.
Build trusted partnerships with physician shareholders, managing physicians, and physician leaders; foster collaboration between physicians and operational leaders.
Work with the CEO on physician recruitment, retention, engagement, and leadership development, and ensure operational decisions align with Proliance’s physician-led governance model.
Partner with the CFO and executive team to support financial performance; oversee operational budget planning and execution and drive profitability, resource utilization, cost management, growth, and sustainability.
Partner with the CEO to foster accountability, transparency, and continuous improvement, and ensure the organizational vision is reflected in patient and teammate experiences.
Set expectations, performance goals, and development plans for leaders and staff; promote a valued, respectful, and empowering workplace.
Lead, mentor, and develop corporate and local senior operational leaders; build leadership capability and succession planning, and support leadership development training in partnership with the MSO.
Partner with the VP of Compliance to ensure compliance with applicable regulatory, accreditation, and healthcare standards; champion patient safety, quality outcomes, patient experience, and accountability for quality performance.
Provide executive oversight of the IT applications team, enterprise application strategy and roadmap, vendor contracts, and budget; promote technology innovation and adoption, including AI strategy for call center and operational technology.
Oversee marketing and communications, including enterprise and local teams, enterprise marketing, local care center and ASC support for geographic strategies, corporate communications, and the Proliance Surgeons brand.
Create and execute an enterprise value-based care strategy with physician shareholders and the MSO; oversee the program, patient satisfaction, direct-to-employer relationships, MIPS and MIPS Value Pathways, and value-based care teammates.
Work with the CEO to drive strategic growth initiatives, acquisitions, partnerships, and new business opportunities; lead operational integration for expansion and growth.
Serve as the primary organizational liaison to the MSO and maintain a productive, performance-driven relationship.
Establish and oversee MSO governance structures, operational reviews, escalation protocols, and performance scorecards; assess performance against SLAs and KPIs, escalate deficiencies, and drive corrective action.
Maintain internal operational expertise to evaluate MSO deliverables, identify gaps, and advocate for Proliance.