Chief Operating Officer – Information Technology | PAM Health Corporate

PAM Health Corp Business Office•Plano, TX

28d

About The Position

The Chief Operating Officer - Information Technology (COO - IT) is a senior leadership role responsible for translating PAM Health’s digital and information technology strategy into disciplined operational execution. Reporting directly to the Chief Digital Information Officer (CDIO), this role provides enterprise leadership for the business functions of IT, including budgeting, financial planning, contracting, vendor management, governance, communications, portfolio management, performance reporting, operational risk management, and continuous improvement. The COO - IT ensures that IT operates as a high-performing, accountable, service-oriented business partner to clinical, operational, and corporate stakeholders. The position partners closely with IT, Finance, Legal, Compliance, Human Resources, Procurement, Communications, and operational leaders to align resources, investments, policies, and execution practices with PAM Health’s mission, strategic priorities, regulatory obligations, and patient care objectives.

Requirements

Bachelor’s degree in Business Administration, Healthcare Administration, Information Technology, Finance, or a related field required.
Minimum of ten years of progressive leadership experience in information technology operations, healthcare operations, business operations, finance, vendor management, governance, or related functions required.
Prior experience supporting enterprise IT in a healthcare environment strongly preferred.
Experience leading budget planning, contract oversight, governance processes, executive reporting, and cross-functional change initiatives required.
Demonstrated success leading multidisciplinary teams, managing complex portfolios, improving operating processes, and partnering with senior executives across Finance, Legal, Procurement, Compliance, Human Resources, Communications, and operational departments.
Strong knowledge of IT financial management, budgeting, forecasting, contract lifecycle management, vendor governance, portfolio management, service management, executive communications, policy administration, regulatory awareness, and operational performance measurement.
Ability to translate strategic direction into executable plans, build governance structures, communicate effectively with senior leaders, evaluate financial and operational data, manage competing priorities, and lead through influence in a complex healthcare environment.

Nice To Haves

Master’s degree in Business Administration, Healthcare Administration, Information Systems, or a related field preferred.

Responsibilities

Lead the business operations of Information Technology, ensuring IT financial, administrative, governance, contracting, communication, and performance management functions are coordinated and aligned with CDIO priorities.
Develop, manage, and monitor the IT operating and capital budgets, including forecasting, variance analysis, financial reporting, cost optimization, and resource allocation in partnership with Finance and IT leadership.
Oversee IT contracting, procurement coordination, vendor governance, renewals, statement of work management, contract compliance, and vendor performance tracking in partnership with Legal, Procurement, Compliance, and Finance.
Establish and maintain IT governance practices, decision forums, intake processes, prioritization models, portfolio reporting, and executive dashboards to improve transparency, accountability, and alignment across enterprise initiatives.
Lead IT communications and stakeholder engagement, including executive updates, operational announcements, change communications, service messaging, and cross-functional coordination with business leaders.
Own the department-level IT All Hands cadence, content planning, messaging, follow-up actions, and alignment with CDIO priorities to ensure consistent, transparent communication across the IT organization.
Manage IT performance measures, service management reporting, operational scorecards, project portfolio metrics, risk registers, issue escalation, and continuous improvement plans.
Coordinate IT workforce planning, organizational effectiveness, role clarity, leadership routines, meeting cadence, talent development planning, and administrative processes that support a scalable IT operating model.
Establish and oversee clear IT growth paths, career development practices, role progression expectations, and promotion process governance in partnership with Human Resources and IT leadership to support employee development, retention, and organizational effectiveness.
Partner with Information Security, Compliance, Privacy, and operational leaders to support policy management, audit readiness, regulatory compliance, business continuity planning, and operational risk mitigation.
Own and mature the enterprise IT disaster recovery strategy, including recovery planning, testing, readiness reporting, technology resilience priorities, and coordination with business continuity, information security, infrastructure, applications, compliance, and operational leaders.
Drive process standardization and operational excellence across IT business practices, including intake, approval workflows, financial controls, contract lifecycle processes, reporting routines, and executive decision support.
Serve as a trusted advisor to the CDIO and IT leadership team, ensuring strategic priorities are translated into actionable plans, measurable outcomes, and disciplined execution.