Chief Operating Officer (COO)

Apache Behavioral Health Services, Inc.•Pinetop-Lakeside, AZ

12d

About The Position

The Chief Operating Officer (COO) provides executive leadership and oversight for Apache Behavioral Health Services’ (ABHS) administrative, operational, and business functions. Reporting directly to the CEO, the COO ensures that the organization’s infrastructure, processes, and systems operate efficiently and effectively in support of ABHS’s mission. The COO oversees multiple departments including Human Resources, Facilities, IT, Transportation, and Business Office operations. This role establishes accountability frameworks, ensures regulatory compliance with 638 contract requirements, and drives organizational alignment with ABHS’s strategic plan.

Requirements

Master’s degree in Business Administration, Healthcare Administration, Public Administration, or related field.
Minimum of 7 years of progressive leadership experience in healthcare, behavioral health, or Tribal operations.
Demonstrated success in multi-departmental oversight and organizational management.
Strong skills in strategic planning, project management, compliance, and financial management.

Nice To Haves

Experience in Tribal, 638, or government-funded organizations preferred.

Responsibilities

Lead daily administrative and operational functions ensuring alignment with ABHS’s goals and objectives.
Develop and implement operational strategies, policies, and performance metrics.
Supervise operations-related departments, ensuring accountability and collaboration across the agency.
Lead agency-wide process improvement and efficiency initiatives.
Oversee contingency planning, risk management, disaster recovery, and business continuity.
Represent ABHS at Tribal Council, regional, and statewide operational forums.
Supervise HR leadership; ensure compliant and effective personnel management practices.
Oversee workforce development, succession planning, and leadership training.
Ensure compliance with employment law, Tribal policy, and ABHS personnel standards.
Foster a high-performance workplace culture that values diversity, equity, and Tribal sovereignty.
Ensure compliance with ABHS’s 638 contract, Tribal policy, and federal/state administrative regulations.
Oversee non-clinical compliance requirements including OSHA, HIPAA (administrative safeguards), and CARF standards.
Maintain agency operational policies, ensuring updates are timely and consistent with best practices.
Collaborate with Quality Management and Compliance Officers on operational audits and corrective actions.
Partner with CFO on agency budget development, monitoring, and fiscal oversight.
Ensure cost-effective use of resources and evaluate program expenditures.
Support sustainability planning and grant compliance for administrative functions.
Represent ABHS operations with Tribal leadership, IHS, AHCCCS, and external partners.
Maintain community presence in administrative and operational forums.
Support collaborative projects with Tribal agencies and community stakeholders.
Oversee IT infrastructure, cybersecurity compliance (in partnership with IT leadership), and agency EHR optimization.
Ensure data-driven decision-making through accurate reporting and performance dashboards.