Chief Operating Officer (COO)

Origin•Boston, MA

7d•Remote

About The Position

We’re hiring a Chief Operating Officer to be the CEO’s execution partner and to run the operating engine of the company. This is not a “process” role. This is a run-the-business role. The COO will own day-to-day operations across Customer Success, Customer Support, Finance, and Commercial execution, and will drive operating cadence, performance management, and cross-functional execution across the company. The CEO will focus on product strategy, strategic partnerships, and M&A; the COO will ensure the company executes with speed, discipline, and clarity. This is a true #2 leadership role with broad authority, real scope, and high impact.

Requirements

A seasoned operator who has run multi-function organizations (GTM, CS, Finance, Product/Eng execution)
Former COO, GM, SVP Ops, or equivalent senior leader with real business or P&L ownership experience
You’ve helped scale a company through meaningful growth and increasing organizational complexity
You’re comfortable owning execution, driving accountability, and making hard tradeoffs
You have strong business and financial judgment
You’ve worked with boards, investors, and/or M&A processes before
You are a confident, low-ego leader who can be a true counterweight and partner to the CEO
You thrive in environments with ambition, complexity, and high standards
Candidates must be legally authorized to work in the United States.
Origin does not sponsor visas.

Nice To Haves

Fintech, consumer subscription, or marketplace experience
Experience in both product-led and GTM-driven organizations
Prior experience preparing a company for acquisition or major strategic scale

Responsibilities

Run the Business
Own the day-to-day operating performance of the company
Translate company strategy into clear priorities, plans, and execution
Build and run the operating cadence: weekly exec rhythm, monthly metrics, quarterly planning/OKRs
Ensure the company executes effectively across growth, delivery, and operational excellence
Own Key Functions
Customer Success: retention, expansion, operating rigor, tooling, and team scaling
Customer Support: quality, efficiency, cost discipline, and customer experience
Finance: FP&A, budgeting, forecasting, cash management, metrics, and board readiness
Commercial execution: GTM operations, forecasting, pipeline rigor, and performance management
Partner closely with Product, Engineering, and Design to ensure strong delivery execution (while the CEO owns product strategy and vision)
Scale the Company
Drive org design, headcount planning, and performance management
Install systems, processes, and accountability that scale without killing velocity
Increase focus, throughput, and cross-functional alignment
Reduce founder dependency and execution bottlenecks across the organization
Build a World-Class Operating Company
Prepare the business for strategic partnerships, M&A diligence, and external scrutiny
Elevate the company’s operating maturity, predictability, and credibility
Be a strong internal leader and a trusted partner to the CEO and leadership team