Chief Operating Officer (COO)

LG Group•Chicago, IL

12m

About The Position

POSITION OVERVIEW The Chief Operating Officer is a key leadership position within LG Group, responsible for driving organizational effectiveness, leadership team cohesion, and accountability enforcement. The COO ensures that strategy translates into execution through proactive accountability management, decisive conflict resolution, and systematic process adherence. This role carries the authority to enforce accountability at all levels and owns critical operational decisions including resource management and deployment, process discipline, operational prioritization, and unified execution standards. The COO serves as the operational backbone ensuring leadership team performance, customer satisfaction, profit margin achievement, and daily execution stability that enables LG Group to scale efficiently while maintaining a high-performing, people-driven culture. CORE ACCOUNTATBILTIES Accountability Enforcement & Leadership Team Cohesion | Driving unified commitment, healthy conflict resolution, and collective accountability Customer Satisfaction | Ensuring exceptional client experience through operational excellence Profit Margin Achievement | Owning financial performance and profitability targets across all platforms Issue Prioritization and Resolution | Systematically identifying and eliminating barriers to execution Process Adherence and System Discipline | Enforcing established processes and continuous operational improvement

Requirements

10+ years of progressive leadership experience in construction, real estate development, or related operational environments
Proven track record managing multi-platform operations with significant revenue and staff responsibility
Demonstrated ability to enforce accountability at all organizational levels including challenging senior leadership
Strong people leadership skills with demonstrated ability to coach, develop, and hold leaders accountable
Experience building and implementing systems, processes, and operational frameworks
Excellent communication and relationship-building skills with internal teams and external clients
Financial acumen with experience managing P&L and achieving profitability targets
Bachelor's degree in Construction Management, Engineering, Business, or related field

Nice To Haves

Experience in both commercial construction and real estate development
Familiarity with EOS (Entrepreneurial Operating System) or similar business operating frameworks
Track record scaling operations in a growing organization
Experience with construction management software and operational reporting tools
Natural people leader who builds trust and inspires accountability
Process-driven with discipline to create and maintain systems
Strong coaching mindset with patience to develop others
Culture builder who leads by example and drives team engagement
Comfortable with ambiguity and able to bring structure to complex situations

Responsibilities

Drive leadership team cohesion, ensuring clarity of roles, healthy conflict resolution, and unified commitment to organizational goals
Hold all leaders accountable to commitments, performance standards, and cultural expectations through direct feedback and decisive intervention
Provide direct leadership, coaching, and accountability to platform Directors, ensuring clarity of role expectations and alignment
Foster a culture of ownership, transparency, and high performance throughout all teams
Engage daily in accountability enforcement—identifying obstacles, resolving blockers, and ensuring follow-through on commitments across all functions
Prioritize organizational issues systematically, removing obstacles that impede progress and operational effectiveness
Drive speed and decisiveness in conflict resolution, preventing operational drag and maintaining execution momentum
Maintain clear accountability structures ensuring every commitment has an owner, timeline, and measurable outcome
Establish rapid escalation pathways for critical issues requiring immediate resolution
Own end-to-end operational performance across all three platforms, ensuring projects are delivered on time, on budget, and to quality standards
Drive consistency in processes, systems, and operational disciplines across platforms while respecting the unique needs of each business model
Establish and maintain unified reporting frameworks that provide clear visibility into project health, resource utilization, and platform performance
Create and enforce system discipline ensuring teams follow established processes and continuously improve operational efficiency
Lead cross-platform resource planning and staffing alignment to optimize utilization and project delivery capacity
Own accountability for achieving financial goals and profitability targets across the business platforms
Drive performance metrics and KPIs that measure operational health, project success, and team productivity
Identify and address operational inefficiencies that impact margin and profitability
Ensure exceptional client experience and relationship management across all active projects
Serve as executive escalation point for client issues and critical project challenges
Drive client satisfaction and retention through execution excellence and proactive communication
Build and maintain strong relationships with key clients and project stakeholders in collaboration with sales team
Collaborate with function leaders (Sales, Marketing, HR, Legal, Finance, Preconstruction/Estimating, Creative) to ensure seamless support of project execution
Partner with Sales and Preconstruction/Estimating functions on pipeline management, resource capacity planning, and project handoffs
Work with Preconstruction/Estimating function to ensure accurate project scoping and smooth transition to execution
Oversee Creative Services (Offshoot) function to deliver integrated design-build solutions for internal development projects and external clients
Collaborate with Finance to ensure accurate forecasting, budget management, and financial reporting for operations
Partner with People Operations on talent strategy, succession planning, and organizational development
Translate company strategic priorities into operational execution plans with clear accountability and timelines
Identify growth opportunities and operational improvements that enhance platform capabilities
Lead implementation of new systems, tools, and processes that drive operational performance
Support President in EOS implementation and execution of quarterly Rocks for operations