Chief Operating Officer (COO) – Gym & Facility Operations
About The Position
KDC GLOWBALL is the ultimate indoor glow-in-the-dark basketball experience and entertainment destination, featuring illuminated courts, leagues, tournaments, skills academies, special events, and family-focused fun. We combine cutting-edge LED technology with a dynamic guest experience that serves athletes, families, and community members alike. The COO of Gym & Facility Operations will lead and scale all operational aspects of KDC GLOWBALL, ensuring exceptional experiences across facility management, programming, staffing, customer service, safety, and financial performance. This executive will be responsible for operational excellence while upholding the brand’s high standards of safety, quality, and customer engagement.
Requirements
- Proven leadership experience in gym, sports facility, or athletic operations management.
- Strong strategic thinking with demonstrated ability to drive operational improvements.
- Excellent communicator with interpersonal and conflict resolution skills.
- Passion for sports, fitness, and delivering outstanding customer experiences.
- Strong organizational and financial management capabilities.
- Experience mentoring and leading diverse teams.
- Familiarity with safety certifications and compliance standards.
Nice To Haves
- Experience in basketball or athletic facility operations.
- Background in event or league management.
- Experience with membership-based program optimization.
- Knowledge of LED / immersive entertainment environments.
Responsibilities
- Develop and implement operational strategies that support business growth, membership retention, and community engagement.
- Oversee daily operations of the facility, including glow basketball courts, leagues, special events, and support areas (VIP lounge, common areas, etc.).
- Partner with executive leadership to define long-term goals and facility expansion opportunities.
- Build, lead, and mentor a high-performing operations team, including supervisors and frontline staff.
- Drive a culture of accountability, professionalism, and customer-centric service.
- Create comprehensive training programs to reinforce safety protocols, operational procedures, and guest engagement.
- Ensure all programs (open play, leagues, Skills Academy, events) run smoothly and align with brand expectations.
- Analyze customer feedback and operational metrics to improve guest satisfaction and increase repeat visitation.
- Champion service excellence across all touchpoints — from first contact to facility exit.
- Implement facility management best practices to maintain cleanliness, safety, and operational readiness.
- Ensure compliance with all local regulations, safety standards, and risk management protocols.
- Lead incident response planning, emergency procedures, and staff safety training.
- Support budgeting, forecasting, and financial planning to drive profitability and operational efficiency.
- Manage vendor relationships, equipment maintenance, and operational expenditures.
- Track KPIs (revenue, utilization, retention, customer satisfaction) and report performance to senior leadership.
- Collaborate with marketing to support member acquisition, retention campaigns, and program promotions.
- Represent KDC GLOWBALL in community partnerships (schools, youth organizations, athletics groups).
Benefits
- Competitive salary and performance-based incentives.
- Opportunity to influence and shape an innovative, growing facility.
- Collaborative leadership environment with strong community impact.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
