Chief Operating Officer (COO)

Shamrock Roofing • Overland Park, KS

2d • Onsite

About The Position

Shamrock Roofing & Construction is a fast-growing, multi-branch residential roofing and exterior services company with operations across multiple markets. We are a family-owned company headquartered in Kansas City and has been operating since 1977. Built on performance, accountability, and culture, Shamrock is entering its next phase of scale, operational maturity, and margin expansion. We are seeking a seasoned Chief Operating Officer (COO) to serve as the operational integrator of the business—owning execution across branches, aligning leaders to strategy, and turning vision into repeatable results. Role Overview The COO is responsible for end-to-end operational performance of the company. This leader will translate strategy into execution across branch operations, sales enablement, production, recruiting, training, and back-office coordination. The COO partners closely with the CEO, National Sales Leadership, Marketing, Recruiting, and Finance to drive consistent growth, profitability, and operational excellence. This role is ideal for a builder—someone who has scaled multi-location service businesses, implemented systems, and led leaders.

Requirements

• 10+ years of senior operations leadership in residential services, construction, roofing, or home services
• Strong ability to lead, mentor, and build high-performing teams.
• Strong financial acumen with demonstrated P&L ownership
• The capacity to lead a company through change, market shifts, or organizational restructuring.
• Exceptional leadership, communication, and accountability skills
• Data-driven decision maker with hands-on execution mindset
• Willingness to travel regularly to branch locations
• Must pass a full background check
• Must complete a skills assessment as part of the later hiring process
• Must complete a One Way Video (recording self answering some screening questions, a way for the hiring team to get to know you before meeting with you) after applying. You will receive a link from Spark Hire Recruit, please check email inbox or spam

Nice To Haves

• Masters degree - preferred
• Certifications (not required but preferred) - PMP, Six Sigma, etc.
• Proven experience scaling multi-branch or multi-market operations

Responsibilities

• Own P&L performance across all branches; drive revenue growth, margin improvement, and cost discipline
• Standardize operating procedures, KPIs, and performance rhythms across markets
• Ensure operational consistency while allowing for local market execution
• Ability to diagnose operational bottlenecks and implement, efficient, scalable solutions.
• Lead and develop leaders across all lines of business
• Lead and develop Branch Managers, Production Managers, and Field Leadership
• Improve job cycle times, quality control, customer experience, and warranty performance
• Oversee vendor relationships, material logistics, and production scheduling
• Partner with National Sales leadership to improve close rates, pipeline velocity, and sales rep productivity
• Ensure seamless handoff from sales to production, and through all cycles of a project
• Align incentives, accountability, and performance management
• Partner with Recruiting to ensure consistent hiring of sales, production, back office and management talent
• Implement training systems for onboarding, leadership development, and performance improvement
• Build bench strength for future expansion
• Implement scalable systems, dashboards, and reporting (CRM, production tools, financial visibility)
• Drive operational cadence: weekly scorecards, branch reviews, and quarterly planning
• Prepare the organization for future scale, M&A integration, or private equity readiness
• Act as the CEO’s operational right hand—owning execution while the CEO focuses on vision, strategy, and growth
• Serve as a culture carrier and standard-setter across the organization

Benefits

• Competitive base salary
• Performance-based bonus tied to EBITDA, revenue growth, and operational KPIs
• Long-term incentive opportunity (phantom equity or similar structure)
• Monday-Friday 8:00 am to 5:00 pm + an hour for lunch (main business hours for office), but a candidate can expect to be on call daily in this position
• Medical/Dental/Vision Insurance after 30 days of employment
• PTO accrual after 30 Days of employment
• 401K after 6 months of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 51-100 employees