Chief Operating Officer (COO) – Commercial Liquidity Management

Citizens • Boston, MA

8d

About The Position

Citizens Commercial Liquidity Management is seeking a Chief Operating Officer
(COO) to serve as the strategic, operating, and narrative backbone of the
Liquidity business. This role is a senior partner to the Head of Liquidity and
is responsible for translating strategy into a clear story; driving disciplined
execution; and ensuring the business operates with strong first-line risk
awareness and operating discipline.

This role plays a critical role in supporting the Head of Liquidity in their
responsibilities as a covered position, ensuring strategies, investments, and
execution are well-governed, transparent, and defensible.

Requirements

• 10 years’ experience in liquidity management, products and services, with the ability to support strategy development, policy design, operating procedures, and related legal or governance documentation.
• Communication: Demonstrated ability to translate complex strategies and operating plans into clear, compelling executive/Board‑ready materials, including strategy decks, roadmaps, and decision memos. Exceptional written and verbal communication skills with a strong command of structure, storyline, and executive framing.
• Strategic Leadership & Enterprise Influence: Proven ability to build alignment and buy‑in for strategic initiatives across a complex, matrixed organization. Strong enterprise presence with the ability to influence peers and senior leaders horizontally, including partnering effectively with other COOs and functional leaders.
• Experience leading organizations through multiple phases of change, including strategy shifts, operating model evolution, and changes in ways of working. Ability to drive adoption while maintaining momentum and clarity.
• Operating Discipline & Execution Management: Demonstrated success executing in a cross‑functional environment with dotted‑line resources. Ability to establish operating cadence, meeting discipline, prioritization routines, and accountability without creating unnecessary bureaucracy.
• Risk Awareness & First‑Line Partnership: Experience operating in a first‑line environment with strong risk awareness, including embedding risk considerations into strategy, investment decisions, and execution routines, and partnering effectively with Risk, Compliance, Legal, and Finance.

Responsibilities

• Own the coordination and articulation of Liquidity strategy and multi-year roadmap, translating complex priorities into clear, compelling, and continuously refreshed executive- and Board-ready narratives.
• Develop and maintain the core Liquidity story so leadership and teams can consistently and confidently articulate strategy, progress, and trade-offs, ensuring strategy materials are organized to support effective Board-level dialogue, challenge, and decision-making.
• Set expectations, structure, and analytical standards for how research is conducted, synthesized, and translated into strategic insight. Establish a strategic and investment framework to enable teams when proposing initiatives or requesting funding.
• Ensure the conversion of research into coherent strategies and well-supported business cases, ensuring assumptions are transparent and recommendations are decision-ready.
• Serve as Liquidity’s primary operating counterpart to other COOs across the Commercial Bank, ensuring alignment with partner strategies, operating plans, and priorities.
• Maintain awareness of partner roadmaps to ensure Liquidity appropriately supports and measures shared outcomes.
• Own the Liquidity leadership operating cadence, including weekly and monthly meetings with the Head of Liquidity, ensuring meetings have clear objectives, structured agendas, and tracked outcomes.
• Act as a key first-line risk partner supporting Liquidity. Partner with Risk, Compliance, Legal, Finance, and Audit to ensure initiatives are appropriately governed and defensible.
• Embed risk considerations into strategic planning, investment proposals, and execution routines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees