Chief of Staff
About The Position
Custral is a company that aims to provide a unified workspace for the entire customer lifecycle, from marketing and sales to onboarding, success, and product development. Unlike traditional CRMs that often require multiple tools for post-deal processes, Custral integrates these functions into a single platform, allowing teams to customize workflows around their specific needs. The platform also incorporates AI agents that operate directly within the data model, offering advanced capabilities with controlled access to models from OpenAI and Anthropic. Stella, the AI assistant, works with the same customer records as the rest of the product and seeks confirmation before taking action. The company is currently in its early stages, onboarding teams gradually.
Requirements
- Experience operating at an early-stage company with comfort in low-structure environments.
- Strong written communication skills, characterized by clarity and speed.
- Numerate: ability to build models, identify errors, and interpret data.
- Experience running and improving recruiting or operations processes.
- Ability to take a vague problem and deliver a solved decision with reasoning.
- Comfortable talking to customers and relaying feedback into the product.
- Strong ownership of tasks from beginning to end.
- Ability to communicate with candor.
- Commitment to improving processes.
Nice To Haves
- Startup finance or fundraising exposure.
- Experience hiring engineers.
- A technical background, or sufficient technical understanding for product discussions.
Responsibilities
- Run the company around the product, working directly with the CEO on non-engineering aspects.
- Own recruiting and the hiring process.
- Manage finance and vendors.
- Oversee customer operations.
- Manage internal systems.
- Address ad-hoc weekly demands.
- Solve problems that do not have an owner.
- Engage with customers through onboarding conversations, support escalations, and feedback loops.
- Manage the hiring process for open engineering roles from outreach to offer.
- Handle onboarding conversations and support escalations.
- Integrate customer feedback into the product.
- Set up finance, vendor, and compliance systems.
- Establish internal processes.
Benefits
- Medical, dental and vision insurance, fully covered for the employee.
- Monthly wellness stipend for gym, fitness, and mental health.
- Lunch and dinner provided at the office.
- Commuter stipend.
- Unlimited PTO (with a minimum of three weeks taken).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
