Chief of Staff

Pepr AI•San Francisco, CA

13d•Onsite

About The Position

Pepr AI is building the AI Operator for growth to replace the traditional ad agency. They apply the quantitative rigor of high-frequency trading to digital ad spend, delivering significant upside in spend efficiency for their customers. They already manage spend for global category leaders and are backed by Quiet Capital. This role is for their first business hire, working closely with the founders, customers, and engineering team. It's a hands-on position involving customer engagement, product development, internal execution, and go-to-market strategy. The ideal candidate is comfortable with ambiguity, can distill complex problems into actionable steps, and possesses a builder's instinct to improve processes, automation, or tools.

Requirements

Approximately 4-8 years of experience.
Strong operator who can think strategically.
Ability to structure difficult problems, make decisions, manage multiple threads, and drive them to completion.
Focus on achieving results rather than just making recommendations.
Clear communication skills, capable of presenting findings credibly to senior customers.
Analytical mindset, comfortable working directly with data and drawing conclusions.
Ability to understand performance marketing, attribution, data, and Pepr's product to work effectively with engineers.
Comfort using AI, automation, or lightweight tooling when appropriate, but not over-engineering simple tasks.

Nice To Haves

Experience working with enterprise customers.
Experience at an early-stage startup.
Experience shipping products or working closely with engineering.
Comfort working directly with data; SQL is a plus.
Experience with performance marketing, adtech, attribution, or Google / Meta / TikTok ads.

Responsibilities

Drive Customer Engagements: Own the day-to-day work behind customer relationships, including running meetings, building proposals, preparing performance readouts, and driving follow-ups. Develop a deep understanding of customer growth businesses to become a trusted partner.
Translate Customer Needs Into Product: Identify customer pain points and opportunities, determine how to address them, and collaborate with engineers to create requirements, PRDs, mocks, and shipped improvements.
Help the Team Execute: Maintain a lightweight and effective operating cadence, track company KPIs, support sprint planning and project tracking, and resolve blockers. Improve processes or introduce automation/internal tools as needed.
Support Go-To-Market: Assist in making founder-led sales more effective by building sales collateral, supporting pipeline follow-through, and running GTM experiments.