Chief of Staff, Content

Coursera•Mountain View, CA

1d•$163,600 - $248,000

About The Position

The Chief of Staff serves as a strategic integrator for the Chief Content Officer, connecting strategy and execution across a major function or business domain. The role ensures the Content organization scales effectively by translating company strategy into an operating system that drives alignment, accountability, and results across teams. The Chief of Staff designs and improves the frameworks that underpin organizational performance, including planning, governance, decision-making, and resource allocation. Working at the intersection of strategy and operations, the role enables the executive and leadership team to pursue company goals with greater clarity, speed, and discipline. It also strengthens the Content organization’s leadership system, helps maintain organizational readiness and adaptability, and supports sustained growth and agility.

Requirements

12–15 years of experience in a business or executive management role.
In-depth experience driving results in a Content organization.
Versatility and dedication to efficient productivity.
Experience defining, planning, and driving top-level strategic initiatives.
Excellent written and verbal communication skills.
Demonstrated experience organizing and directing multiple teams and departments.
A proven data-driven approach to complex decision-making.

Nice To Haves

Master’s degree in Business Administration or a similar field.
Experience with data analysis.
Experience with budget management.
Consulting experience focused on operations management.
Proven success in a project management role.
A nimble business mindset focused on developing creative solutions.
Strong project reporting skills, with a focus on interdepartmental communication.

Responsibilities

Manage and continuously improve the Chief Content Officer organization’s operating rhythm, including timely review and action on key performance indicators.
Partner with People, Finance, and Administration to drive strategic change and improvement initiatives across the Chief Content Officer organization.
Drive the organization’s strategic and operational planning system, defining and improving processes that help the Chief Content Officer manage the team effectively and maintain visibility into results and impact.
Oversee strategic projects, structure and complete complex and ambiguous initiatives, steer large cross-functional projects, and build consensus with senior leadership.
Lead employee engagement strategy with the People Business Partner, developing initiatives that foster a positive, inclusive, and dynamic work environment.
Plan and execute internal team communications to keep members informed, aligned, and motivated.
Build cross-functional connections between the Chief Content Officer’s organization and adjacent functions to accelerate decisions and reduce friction.
Facilitate strategic meetings, clarify objectives, and drive follow-through on action items.
Represent the Chief Content Officer in selected cross-functional meetings and projects, advocating for priorities and alignment with company strategy.
Build relationships with the Chief Content Officer’s direct reports and other key individuals, understand needs and opportunities in existing ways of working, and help define strategies to address them.