Chief of Staff

Vannin Chief of Staff•Chicago, IL

12d•Hybrid

About The Position

Our client is a technology-enabled roadside assistance, accident management, and vehicle logistics platform serving insurers, OEMs, fleets, and mobility providers across the United States. Over the past decade, the company has built the most advanced fully digital roadside logistics platform in the industry, replacing legacy call-center dispatch with real-time, AI-driven provider matching that delivers faster service, greater transparency, and a superior experience for motorists and enterprise partners alike. Recently acquired by a Chicago-based private equity firm and simultaneously combined with a strategic add-on acquisition, the company is now led by a team of former executives from a leading logistics marketplace business. With detailed action plans across go-to-market, operations, and technology already in place, the company is now in execution mode with an exciting growth mandate. About the Role Our client is seeking a Chief of Staff who will report to the CEO and partner closely with the executive leadership team to drive the execution of strategic initiatives across the business that directly impact revenue growth, EBITDA expansion, and enterprise value. The role serves as a central execution layer, ensuring alignment, accountability, and disciplined follow-through on the company’s highest-priority objectives. The ideal candidate is a proven operator with a strong blend of strategic thinking, operational execution, and program leadership. They bring a high level of attention to detail, sound judgment, and critical thinking. They are comfortable navigating ambiguity, managing change, and solving complex problems in a highly collaborative environment, with a consistent bias toward action and results. This will be a full-time position based in Chicago (hybrid work environment).

Requirements

8+ years of professional experience with meaningful time in operating roles within scaling organizations
Background in go-to-market, revenue operations, marketplace strategy, logistics, or related disciplines preferred
Experience in a PE-backed, high-growth, or venture-backed environment where accountability was tied to measurable outcomes
Prior Chief of Staff experience is valued but not required
Bachelor’s degree required
Strong analytical and problem-solving capabilities with structured thinking
Excellent written and verbal communication skills, with experience supporting executive and board-level audiences
High attention to detail and strong ownership mindset
Ability to operate effectively in fast-paced, ambiguous environments
Must be based in the Chicago area and able to work onsite 3x/week (Bucktown/West Lincoln Park area)

Nice To Haves

Prior Chief of Staff experience is valued but not required

Responsibilities

Serve as a direct execution partner to the CEO - own deliverables end-to-end and help team prioritize and execute value creation initiatives across the business
Establish and manage a consistent operating cadence across the leadership team, including structured reviews of key initiatives and accountability mechanisms
Translate the value creation plan into trackable workstreams; proactively surface risks and issues to leadership
Step into functional gaps as needed across go-to-market, operations, logistics analytics, and/or pricing - bringing structure, momentum, and follow-through
Build and own reporting dashboards and scorecards that provide clear, real-time visibility into business performance
Develop and maintain PE sponsor reporting materials, board decks, and investor updates - responsible for the narrative and the detail
Monitor performance against plan, identify early risk signals, and recommend corrective action
Leverage tools and automation to enhance performance tracking, streamline reporting, and enable faster, data-driven decision making across the organization
Lead high-impact cross-functional initiatives - including ongoing integration workstreams with clearly defined milestones, ownership, and accountability
Drive GTM execution as needed: support incentive compensation design, sales cadence, and CRM utilization
Serve as an extension of the CEO across the organization - influencing and aligning a fast-moving leadership team without direct authority
Design and implement change management strategies to support adoption of new processes and tools
Identify opportunities to improve operational efficiency and effectiveness across the organization
Develop and standardize playbooks, templates, and best practices aligned to the company’s operating model
Prepare and refine executive presentations, board materials, and external communications on behalf of the CEO
Act as a liaison between the CEO, the leadership team, and PE team - ensuring alignment on priorities, progress, and strategic direction
Support organizational change management as new systems, processes, and structures are implemented