Chief of Staff

Credit Genie•Plymouth Meeting, PA

11d•Onsite

About The Position

The Chief of Staff to the Chief People Officer is a strategic, builder oriented role responsible for designing the operating system that runs Credit Genie's people function. This position sits at the intersection of analytics, operations, finance, and artificial intelligence, with a mandate to ensure that performance, compensation, headcount, and budget decisions across the organization are informed by a unified, trustworthy source of truth. By instrumenting the employee lifecycle and leveraging agentic AI to automate operational work, this role enables Credit Genie to remain operationally efficient, data informed, and exceptionally fast as the company scales. We are hiring an AI native operator to solve this problem by building technology that scales themselves, empowers leaders across the organization to make data informed decisions, and creates the connected neural network of employee data that informs every meaningful decision in the company. Reporting to the Chief People Officer.

Requirements

Demonstrated growth mindset and ownership mentality. You take problems on, finish them, and tell the truth about what worked and what didn't.
AI native instinct. Hands on experience deploying agentic AI, large language models, or similar automation against real operational problems. You reach for AI before you reach for headcount.
Analytical rigor. Proficiency in SQL and spreadsheets, and working knowledge of at least one programming language for data work, such as Python or R. You can build a model that an FP&A or Accounting partner will trust.
Strong work ethic. Comfortable operating with urgency, sweating the details, and working autonomously without close management.
Demonstrated ownership of a hard, measurable problem. Performance, compensation, headcount, recruiting, finance, or operations. We want to see something you instrumented, modeled, or automated end to end and what changed because of your work.
Exceptional written and verbal communication skills, and the ability to translate ambiguity into clear, measurable plans.
Ability to handle sensitive employee, compensation, and financial information with discretion and professionalism.
Bachelor's degree in a quantitative, business, or related field, or equivalent demonstrated rigor through experience.

Nice To Haves

Prior Chief of Staff, BizOps, FP&A, People Analytics, or Strategy & Operations experience at a high growth company.
Familiarity with HRIS, ATS, and compensation platforms, and the integration patterns between them.
Experience designing data governance, RBAC, and audit frameworks for sensitive employee or financial data.
Experience in a fast paced, high growth fintech or technology startup.
Proficiency with collaboration tools (e.g., Google Workspace, Slack, and Notion).
MBA, advanced quantitative degree, or equivalent demonstrated rigor.

Responsibilities

Design and operate the company's performance management process end to end, including calibration, ratings, manager enablement, and feedback loops.
Blend qualitative inputs (manager reviews, peer feedback, 1:1 themes) with quantitative signals (OKR attainment, output, customer impact) to deliver a coherent, defensible picture of performance across the organization.
Surface bias, drift, and inconsistency across teams before they become attrition or compliance risk, and partner with leaders to address gaps.
Operationalize the compensation philosophy through benchmark refreshes, pay band maintenance, and merit and equity cycle modeling.
Run rewards analyses that connect performance, market data, and retention risk so that every compensation decision is defensible to the employee, the manager, and leadership.
Partner with the finance team to design the compensation analysis that feeds the payroll forecast and total rewards plan, and ensure parity, transparency, and pay equity across the organization.
Maintain the rolling headcount plan as a living model by team, by level, by location, and by quarter.
Partner with finance to design and operate the payroll forecast, including base, bonus, equity, employer taxes, benefits loading, ramp curves, and attrition assumptions.
Reconcile plan versus actual every month, explain variance clearly, and update assumptions before the next planning cycle.
Forecast hiring throughput against the headcount plan and flag bottlenecks before they impact the operating plan.
Instrument the full recruiting funnel, including source of hire, time to fill, offer acceptance rate, onboarding success, and quality of hire.
Design and build a best in class people technology stack, including HRIS, ATS, performance, compensation, planning, and payroll, connected through a unified integration and governance layer.
Establish the data model that links every employee touchpoint (candidate, hire, performer, leader, alum) into a single neural network that informs decisions across the employee lifecycle.
Set the standard for data integrity through documented schemas, validation, access controls, and audit trails so that the source of truth is, in fact, true.
Identify operational tasks that should not be done by humans, and automate them through agentic AI workflows that draft, reconcile, summarize, schedule, route, escalate, and report.
Implement humans in the loop where judgment matters, and ensure governance, privacy, fairness, explainability, and an auditable trail for every consequential decision.
Continuously expand the automation portfolio and measure hours saved, cycle time reduced, and decision quality improved.

Benefits

100% company-paid medical, dental, and vision coverage for you and your dependents on your first day of employment.
Receive up to $100 per month in fitness reimbursement or enjoy a complimentary full membership to LifeTime Fitness or Equinox.
401(k) with a 3.5% match and immediate vesting
Meal program available for both lunch and dinner
Pre-tax benefits, including a $1,000 HSA match
Life and accidental insurance
Flexible PTO
Comprehensive medical, vision, and dental coverage
401(k) retirement plan with company match
Short & long term disability insurance
Life insurance
Flexible PTO