Chief of Staff

Tulip Interfaces • Somerville, MA

4d • Hybrid

About The Position

Tulip, a leader in frontline operations, is seeking a Chief of Staff to join their team in Somerville, MA. Tulip provides connected apps to equip the workforce, leading to higher quality work, improved efficiency, and end-to-end traceability. Their cloud-native, no-code platform helps companies solve pressing operational challenges like error-proofing processes, boosting productivity, capturing real-time data, and continuous improvement. A spinoff from MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. They are recognized as a World Economic Forum Global Innovator and have received accolades such as Energage's Top Workplaces USA and Built In Boston's “Best Places to Work” and “Best Midsize Places to Work” for 2024. This role is crucial for designing, implementing, and scaling operational frameworks in a fast-paced, high-growth environment, requiring significant interface across the leadership team and regular office presence in their hybrid work model (3+ days/week in office).

Requirements

• 7+ years of progressive experience in business operations, operational excellence, program management, strategy and planning, Chief of Staff, or business process optimization, ideally within a technology or high-growth company.
• Demonstrated ability to build, scale and continuously improve core business processes across multiple functions (GTM, R&D, G&A, etc.).
• Proven success leading complex, cross-functional initiatives and implementing change management in dynamic environments.
• Advanced organizational skills with expertise in operational planning, resource allocation, and process design.
• Strong analytical chops, including proficiency with data interpretation and business analytics to identify performance gaps and recommend solutions.
• Superior verbal and written communication skills, with experience building executive-level deliverables and influencing stakeholders at all levels.
• Expert knowledge of MS Office and Google Suite applications, and comfort working with business systems and reporting tools.
• Own internal information detailing Efficiency first to solving business problems with strong affinity for use of AI and technology.
• Experience as direct people manager.

Nice To Haves

• MBA or top tier consulting experience is a plus.

Responsibilities

• Lead the company’s annual and quarterly planning cycles, collaborating closely with Finance and functional leaders, and facilitating goal-setting, tracking progress, and ensuring accountability across all teams.
• Design and manage frameworks that align cross-functional teams around priorities, resource allocation, and business outcomes.
• Manage and drive company-wide communication rhythms, leadership team meetings, and ad-hoc presentations to other internal and external audiences.
• Analyze and optimize core business processes across departments (GTM, R&D, G&A) to enhance efficiency and scalability.
• Partner with Systems and Analytics teams to automate workflows, improve data accessibility, and ensure accurate reporting.
• Establish standard operating procedures (SOPs) and drive adoption through thoughtful change management, fostering a culture of continuous improvement.
• Lead high-priority, cross-functional initiatives—such as pricing changes, new market entry, and onboarding redesigns.
• Act as the connective tissue across departments to ensure clarity, alignment, and effective execution of strategic programs.
• Drive and manage strategic initiatives on behalf of the CEO, COO and executive team, from planning through execution and performance tracking.
• Build and manage the CEO Office function.
• Prepare and present analysis, dashboards, and recommendations for executive leadership and Board-level forums.
• Lead on rhythms and projects related to Board and Investor Relations.
• Conduct diagnostics to identify business performance gaps and uncover opportunities for improvement.
• Design and coordinate leadership offsites, departmental onsites, and company-wide strategic events, including complex logistics and executive communications.

Benefits

• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule
• Unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed