Chief of Staff

Convoso • Los Angeles, CA

3h • Hybrid

About The Position

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
Job Description: Chief of Staff
The Role
We are seeking a high-energy, high-intellect Chief of Staff to serve as a key partner and "force multiplier" to our Founder and executive leadership team. In this role, you will act as a strategic thought partner, moving between high-level strategy and granular execution to ensure our 200+ person organization remains aligned, efficient, and focused on our $100M+ ARR scaling challenges.
You will be responsible for digesting strategic goals, translating them into actionable plans, and managing the high-intensity pace of a scaling SaaS environment.

Requirements

• High Intellectual Capacity: You possess the ability for quick comprehension and can synthesize complex, disparate ideas into a cohesive narrative or plan.
• Tech-Savvy & Domain Familiarity: You are comfortable navigating product and engineering domains and can interface effectively with technical teams to understand the mechanics of our SaaS product.
• Exceptional EQ & Communication: You have the emotional intelligence to manage high-stakes relationships calmly and can translate raw ideas into actionable steps for the broader team.
• Patience & Resilience: You are comfortable with direct feedback and can maintain momentum without being thrown off by a high-intensity environment or rapid pace.
• Elite Organizational Skills: You are naturally methodical and capable of tracking and prioritizing a wide variety of tasks and initiatives for the Founder.
• 4–6 years of experience in management consulting, business operations, or a high-growth SaaS environment.
• Analytical Mindset: Proficient in data visualization and reporting; you value "truth in data" over "gut feelings".

Responsibilities

• Act as a sounding board to the Founder; digest high-level strategic goals and translate them into clear, executable plans.
• Convey the Founder’s direction clearly to internal teams, ensuring cross-functional alignment and acting as a bridge between technical and non-technical domains.
• Assist the Founder in deciding which ideas and tasks require immediate attention and which can be deferred, helping to manage their focus and time effectively.
• Lead high-priority, cross-departmental initiatives that don’t have a natural home, ensuring they stay on track and hit milestones in direct partnership with the Founders.
• Maintain the "rhythm of business" by managing executive meeting agendas, tracking 12-week OKR intervals, and identifying operational bottlenecks.
• Ensure leadership discussions are grounded in accurate, timely, and decision-relevant data while enforcing consistent metrics and reporting standards across teams.
• Draft internal communications, board decks, and presentations on behalf of leadership to ensure consistent messaging across the company.

Benefits

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed