Chief of Staff

Wider Circle

2d•$130,000 - $150,000

About The Position

Wider Circle's Delivery organization operates Care Delivery, Community and Benefits programs that serve more than 50,000 members across the US. As Chief of Staff to the Chief Delivery Officer (CDO), you'll be the CDO's strategic right hand — running the operating rhythm of the organization, driving executive-level initiatives, and helping launch new business lines, client programs, and partnerships as the company grows. This is a high-visibility role for someone who wants to sit at the center of a fast-growing healthcare delivery organization as we scale from $20M to $100M in annual revenue. You’ll help translate strategy into execution, and build the systems that let leadership make faster, better-informed decisions.

Requirements

10+ years of progressive leadership experience in healthcare, managed care, or related service-delivery organizations — spanning both operations and data/analytics
Operational oversight experience, including running operations and designing workflows, dashboards and KPIs.
Direct experience with Medicare, Medicaid, or population health programs
A track record of designing and scaling complex programs under tight timelines
Strong skills in KPI development, executive dashboarding, and data-driven decision-making
Process-improvement expertise (Lean Six Sigma or equivalent) with measurable results
Executive-level communication skills — comfortable preparing board materials and strategic recommendations for senior leadership
Bachelor's degree required

Nice To Haves

MBA or PMP a plus

Responsibilities

Assist in running the operating rhythm
Own the cadence of quarterly planning, business reviews, KPI tracking, and forecasting for the Delivery organization
Build the executive dashboards leadership uses to track operational, financial, and organizational performance in real time
Lead executive performance reviews that drive accountability across the org
Partner with the CDO to translate enterprise strategy into actionable operational plans, helping drive execution of enterprise priorities while navigating ambiguity and shifting priorities with sound judgment.
Support driving strategic initiatives
Lead or coordinate strategic initiatives and special projects that span multiple business lines or require executive sponsorship.
Coordinate operational readiness across Operations, Product, and Technology for new clients, acquisitions, and evolving delivery models
Identify risks and resolve cross-functional roadblocks before they slow down execution
Support business line leaders in achieving operational, financial, quality, and growth objectives by proactively identifying risks, resolving cross-functional issues, and improving execution.
Partner with business line leaders
Act as a trusted advisor to business line leaders — helping prioritize initiatives, solve complex operational problems, and remove barriers to execution
Apply process-improvement methods (Lean Six Sigma or equivalent) to standardize and scale operations across Delivery
Support organizational design, workforce planning, and change management as the org evolves
Develop governance processes that enable scalable execution across current and future business lines.
Assist in supporting SOPs and processes across delivery organizations