Chief of Staff Senior Director-13

Best Buy•Richfield, MN

7d•Hybrid

About The Position

The Chief of Staff will be a strategic partner to the Chief Media and Ads Officer and the broader Ads & Media leadership team. This leader will translate strategy into action, connect work across the organization, and ensure the highest-priority efforts move with clarity, speed, and accountability. The role will help shape executive and board-level narratives, lead the group’s operating rhythms and priorities, and accelerate the practical use of AI across Ads & Media. They will also serve as a trusted connector and advisor, bringing forward insights, risks, and opportunities that may not otherwise surface. This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non‑Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.

Requirements

10 or more years of experience in strategy, operations, transformation, consulting, media, advertising, technology, or a related field.
Experience in retail media, advertising, media, digital product, or a technology-enabled business.
Demonstrated experience leading complex, cross-functional initiatives and influencing senior executives without direct authority.
Exceptional executive communication skills, including the ability to synthesize complexity into clear narratives, decisions, and actions.
Strong business judgment, discretion, and the ability to navigate sensitive organizational matters with integrity.
Experience using data and technology to improve business performance and operating effectiveness.

Nice To Haves

Experience supporting a senior executive, enterprise leadership team, or board-level work.
Track record of translating AI opportunities into adopted workflows and measurable business value.
Ability to operate equally well at the strategic and executional levels in a fast-moving environment.
High emotional intelligence, curiosity, courage, and a low-ego, enterprise-first mindset.

Responsibilities

Drive strategic priorities from definition through execution, connecting workstreams, clarifying decisions, and tracking outcomes across Ads & Media.
Lead preparation for Board, ELT, market-facing, partner, and other high-stakes meetings, including narratives, materials, briefings, decisions, and follow-through.
Own leadership rhythms and routines, including agendas, operating reviews, planning cycles, decision forums, action tracking, and communication across the organization.
Accelerate AI priorities & adoption across Ads & Media by identifying high-value use cases, mobilizing cross-functional work, removing barriers, and measuring business impact.
Serve as a trusted advisor and connector to the Chief Media and Ads Officer, acting as eyes and ears across the organization and surfacing themes, risks, and opportunities with sound judgment.
Strengthen leadership-team effectiveness by improving information flow, clarifying ownership, resolving cross-functional dependencies, and ensuring decisions translate into action.