Chief of Staff

The Associated Network•Baltimore, MD

About The Position

CHAI is looking for a Chief of Staff to work closely with our CEO and senior leadership team across the organization. This is a hands-on role for someone who knows how to keep priorities moving, bring people together, and create the structure and follow-through that helps an organization work well. Reporting to the CEO, the Chief of Staff will help leadership stay connected to key priorities, coordinate work that crosses departments, and make sure important decisions and action items don’t lose momentum. We’re looking for someone who takes initiative, earns trust, follows through, and pays attention to what’s happening across the organization. You should be comfortable bringing people together, asking the right questions, identifying where something needs attention, and helping find a path forward. This role touches many parts of the organization, including board governance, strategic initiatives, operations, facilities, administration, human resources, and special projects. Some days you’ll be preparing for a Board meeting or coordinating a project across several departments. On other days you’ll be working through an operational issue, following up on a leadership priority, or helping implement a new process. The person who succeeds in this role will be resourceful, highly organized, collaborative, and comfortable managing competing priorities. You’ll need good judgment, strong communication skills, and the ability to build relationships with people at every level of the organization.

Requirements

5+ years of experience in administration, project management, operations, organizational effectiveness, or related field.
Strong project management skills, including experience managing multiple priorities, stakeholders, deadlines, and follow-up.
Experience coordinating projects or initiatives across teams or departments.
Experience improving systems, processes, policies, communications, or internal operations
Experience working with senior leaders, board members, consultants or external partners
Comfort with workplace technology and curiosity about responsible ways artificial intelligence can improve efficiency, communication, and organizational effectiveness
Excellent written and verbal communication skills
Bachelor’s degree or equivalent combination of education and relevant experience.

Nice To Haves

Nonprofit experience is a plus

Responsibilities

Support the CEO and senior leadership in advancing organizational priorities and strategic initiatives.
Keep important projects, decisions, and action items moving and make sure important follow-up doesn’t fall through the cracks.
Support the Board of Directors and board committees, including meeting preparation, schedules, materials, minutes, follow-up and effective governance process.
Coordinate across departments when projects or priorities involve multiple teams.
Help strengthen communication and information sharing across the organization.
Coordinate strategic planning activities and help track implementation and progress on organizational priorities.
Lead special projects and cross functional initiatives, helping move them from idea to implementation.
Prepare reports, presentations, and other materials to support leadership and organizational decision-making.
Stay connected to day-to-day staff and operational matters and bring issues forward when appropriate.
Supervise and support the HR Manager and Office Administrator.
Help identify ways to improve systems, processes, communication, and workflow.
Support the implementation of new systems, processes, policies, and organizational changes.
Help ensure the office remains safe, welcoming, functional, and well maintained.
Coordinate with vendors and external partners on technology, facilities, maintenance, and other organizational support services.
Serve as a liaison with external partners, attending and coordinating meetings, materials, information, and follow-up as needed.
Build strong working relationships with staff, board members, consultants, vendors, and other partners.