Chief of Staff

Greater Baden Medical Services, Inc.•Brandywine, MD

12d•$80,000 - $110,000•Hybrid

About The Position

The Chief of Staff serves as a strategic partner, operational integrator, and trusted advisor to the President & Chief Executive Officer (CEO). Working across executive leadership, organizational strategy, and daily operations, the role enhances executive effectiveness by driving cross-functional alignment, monitoring enterprise priorities, leading strategic initiatives, and ensuring accountability and follow-through. The Chief of Staff works closely with the President & CEO and senior leadership to translate organizational strategy into measurable outcomes, facilitate collaboration across departments, and advance high-priority initiatives. As an extension of the CEO, the role may exercise delegated authority to coordinate deliverables, engage department leaders, resolve barriers, and ensure timely execution of executive priorities. The position offers direct exposure to executive decision-making, Board governance, organizational strategy, enterprise operations, and high-impact initiatives, along with opportunities to develop executive competencies through participation in organizational planning and leadership discussions. Greater Baden Medical Services (GBMS) is a Federally Qualified Health Center serving Southern Maryland through nine clinical sites in Prince George's, Charles, and St. Mary's counties. It provides integrated healthcare services to more than 18,000 patients annually, including primary care, pediatrics, women's health, Title X family planning, dental care, behavioral health, WIC, pharmacy services, and the Ryan White HIV/AIDS program. The patient population is primarily Medicaid and uninsured individuals, and services are provided regardless of ability to pay. The position operates in a hybrid work environment, with work performed both on-site at GBMS locations and remotely as appropriate. On-site meetings and organizational events may be required based on business needs. The role requires driving between GBMS locations as needed. It has no direct supervisory responsibilities unless otherwise assigned, but coordinates strategic initiatives, manages assigned special projects, monitors enterprise priorities, and facilitates cross-functional execution.

Requirements

Bachelor's degree in Healthcare Administration, Public Health, Business Administration, Public Policy, or a related field.
Three to six years of progressive experience in healthcare administration, health policy, management consulting, project management, public health operations, or a related field.
Strong organizational, analytical, project-management, and problem-solving skills.
Excellent written and verbal communication skills, including preparation of executive-level reports, presentations, briefings, and correspondence.
Ability to manage multiple priorities, coordinate complex initiatives, and meet deadlines in a dynamic environment.
Ability to build effective relationships, influence stakeholders, facilitate collaboration, and drive accountability across departments.
Demonstrated discretion, sound judgment, professionalism, and ability to handle confidential and sensitive information.
Ability to work effectively with executive leadership, department leaders, employees, external stakeholders, and community partners.
Ability to read, analyze, and interpret professional documents, policies, reports, and instructions, and prepare clear written communications, executive summaries, presentations, and reports.
Ability to remain stationary for extended periods while performing administrative and analytical work.
Ability to operate a computer and other office productivity equipment.
Ability to analyze information, synthesize data, evaluate options, and develop recommendations.
Ability to manage competing priorities, frequent interruptions, and changing deadlines; exercise sound judgment and composure in high-pressure situations; and organize and coordinate multiple projects simultaneously.
Ability to work independently while maintaining alignment with executive leadership and organizational priorities.
Ability to recognize organizational challenges, identify improvement opportunities, facilitate solutions, and adapt to changing organizational needs and executive priorities.
Ability to interact appropriately with colleagues and stakeholders across organizational levels and professional settings.
Must be able to drive between Greater Baden Medical Services, Inc. locations as required.
Must comply with GBMS compliance standards, including its Standards of Conduct, Compliance Program, and applicable policies and procedures.

Nice To Haves

Master's degree in Healthcare Administration (MHA), Public Health (MPH), Business Administration (MBA), Public Administration (MPA), or a related field.
Experience within a Federally Qualified Health Center (FQHC), health system, healthcare association, public health organization, or administrative fellowship program.
Exposure to executive leadership, strategic planning, Board governance, organizational performance management, or enterprise-wide initiatives.
Experience coordinating cross-functional projects and leading process-improvement initiatives in a healthcare or mission-driven organization.

Responsibilities

Prepare the President & CEO for internal and external engagements through background research, briefing materials, talking points, and agendas.
Coordinate Senior Leadership Team meetings, including agenda development, preparation, documentation, and tracking and follow-up of action items.
Partner with the President & CEO to develop organizational announcements, Board reports, presentations, policy briefings, and community partner communications.
Coordinate with executive administration to help prioritize and protect the CEO's time in alignment with organizational goals and strategic priorities.
Serve as a strategic liaison between the President & CEO and senior leadership, facilitating communication, alignment, and accountability across departments.
Use delegated authority, as assigned, to coordinate initiatives, engage department leaders, monitor deliverables, escalate barriers, and facilitate follow-through on executive decisions.
Maintain organizational dashboards tracking strategic goals, KPIs, operational milestones, and performance outcomes.
Coordinate cross-departmental initiatives involving Clinical Operations, Finance, Human Resources, Quality, Compliance, and Community Engagement.
Identify operational barriers, competing priorities, and implementation risks; facilitate solutions and escalate issues to appropriate leadership.
Translate executive decisions into actionable work plans with assigned responsibilities, timelines, and measurable deliverables.
Monitor enterprise priorities and provide timely updates to the President & CEO and senior leadership.
Plan and coordinate exploratory initiatives without an established departmental owner, such as community care access models, clinical site expansion planning, patient experience improvements, and organizational retreats.
Conduct market, operational, and regulatory research to support business cases, grant-funded program implementation, new service opportunities, and strategic partnerships.
Identify administrative and cross-departmental inefficiencies, assess workflows, and coordinate process-improvement initiatives.
Pilot new operational processes and transition successful initiatives to appropriate departmental owners.
Lead special projects assigned by the President & CEO that support organizational strategy, operational effectiveness, and long-term growth.
Develop project plans, establish milestones, monitor deliverables, and communicate progress, risks, and recommendations to executive leadership.
Support the President & CEO with materials, committee dashboards, reports, and presentations for the GBMS Board of Directors.
Assist with Board preparation, executive briefings, and follow-up on strategic priorities and organizational initiatives.
Support external relations with community stakeholders, local and state health departments, Primary Care Associations, health systems, and other strategic partners.
Coordinate information and communications among internal and external stakeholders to support organizational priorities.
Maintain discretion and confidentiality when handling sensitive executive, personnel, financial, governance, and organizational information.
Participate in leadership and staff meetings, professional development activities, and applicable workshops; support organizational planning, special assignments, and continuous-improvement initiatives; perform other duties as assigned by the President & CEO.
Drive between Greater Baden Medical Services locations as required.