Chief of Staff

InnovAge•Denver, CO

2d•Onsite

About The Position

The Chief of Staff serves as a senior operational advisor, execution partner, and trusted extension of the Office of the President & COO. The role drives the President & COO's operating cadence, ensures the Operations leadership team operates with clarity and accountability, and translates enterprise strategy into prioritized, executable workstreams across Operations, Clinical Services, Quality, Compliance, Legal, Finance, IT, and Human Resources. In partnership with the President & COO, this role anticipates issues, synthesizes complex information into clear decisions, leads select enterprise initiatives, and ensures follow-through on the organization's most critical priorities. The role retains targeted ownership of operational excellence and business transformation efforts that require COO-level coordination, positioning the incumbent as a force multiplier for the President & COO and the broader Operations enterprise.

Requirements

Bachelor's degree in business administration, healthcare administration, public health, public administration, or a related field.
Minimum of 10 years of progressive experience in operations, strategy, business transformation, management consulting, executive support, or senior advisory roles to C-suite leaders.
Demonstrated experience supporting or partnering with C-suite executives in complex, multi-site, regulated environments.
Track record of leading cross-functional initiatives from strategy through measurable execution.
Experience preparing executive and board-level communications, decision materials, and presentations.
Exceptional executive presence, judgment, and ability to operate with confidentiality, discretion, and political acumen.
Outstanding written and verbal communication skills, including the ability to draft polished executive- and board-level materials.
Strong analytical and structured problem-solving skills; comfortable synthesizing ambiguous information into clear recommendations.
Strong project and program management capability; able to drive multiple complex workstreams in parallel.
Highly proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook); working familiarity with project management, collaboration, and BI tools (e.g., Smartsheet, Asana, Tableau, Power BI) preferred; able to learn new platforms quickly.
Strong financial and business acumen, including the ability to read and reason from financial statements and operating data.
Demonstrated ability to influence without authority and to build trust quickly with senior leaders, peers, and frontline teams.
Composed under pressure; resilient, adaptable, and energized by ambiguity and pace.
Ability to read, analyze, and interpret complex regulations, contracts, and operating documents.
Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds, and a commitment to participant-centered service.
This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.

Nice To Haves

Master's degree (MBA, MHA, MPH, or similar).
Experience in healthcare, value-based care, managed care, PACE, or other regulated provider environments.
Prior experience as a senior operational advisor, business operations lead, or strategy and operations role at a comparable or larger organization.
Experience working directly with boards of directors and board committees.
Background in management consulting, corporate strategy, or operations leadership.

Responsibilities

Act as an extension of the President & COO across the enterprise, representing their priorities, perspectives, and expectations to internal stakeholders with sound judgment and discretion.
Anticipate the President & COO's needs and surface issues, opportunities, and risks early, before they require executive intervention.
Maintain strict confidentiality and exercise sound judgment in handling sensitive personnel, strategic, financial, regulatory, and board-related matters.
Build and maintain trusted relationships with members of the executive leadership team, board members, regulators, and external partners on the President & COO's behalf.
Design, manage, and continuously improve the operating cadence of the Office of the President & COO, including standing 1:1s, staff meetings, leadership team forums, business reviews, and offsites.
Set agendas, frame discussions, prepare pre-reads, and document decisions and action items for COO leadership team forums; ensure accountability and follow-through between meetings.
Drive alignment across the COO leadership team on priorities, performance, and cross-functional dependencies; help mediate competing demands and clarify decision rights when needed.
Prepare the President & COO for high-stakes engagements, including board and committee meetings, town halls, regulator and partner meetings, and industry events.
Lead select enterprise initiatives and special projects sponsored by the President & COO, from problem framing through successful execution and handoff to permanent owners.
Translate enterprise strategy and corporate priorities into clear workstreams, milestones, and accountabilities; close gaps between intent and execution.
Coordinate enterprise-wide planning processes (e.g., annual goal-setting, operating reviews, performance check-ins) on behalf of the President & COO; ensure alignment with finance, operations, and people processes.
Coordinate cross-functional execution across Operations, Clinical Services, Quality, Compliance, Legal, Finance, IT, and Human Resources to advance enterprise outcomes.
Track progress against priorities, escalate risks early, and drive resolution of cross-functional friction points.
Provide structured analysis, synthesis, and recommendations to support executive decision-making, including business cases, and trade-off analyses.
Develop dashboards and reporting that give the President & COO clear, timely visibility into operating performance, key initiatives, and risks.
Draft, edit, and refine executive-level communications on behalf of the President & COO, including board materials, leadership team communications, town hall remarks, talking points, and key memos.
Serve as a coordination point for board and committee preparation related to operations, ensuring quality, consistency, and on-time delivery of materials.
Cultivate relationships across functions and centers to gather information so the President & COO has an accurate picture of the organization.
Partner with operational leaders to identify, prioritize, and execute high-impact opportunities to improve quality, efficiency, cost, and participant experience.
Lead or sponsor select transformation initiatives, including process redesign, technology enablement, and organizational change, where COO-level coordination is needed.
Apply structured problem-solving and change management practices to ensure initiatives deliver measurable, sustained outcomes.
Help embed continuous improvement, performance management, and accountability discipline within the COO organization.
Provide coordination or governance over selected operational support efforts at the direction of the President & COO.
Identify when initiatives or functions have outgrown executive-office coordination and recommend permanent ownership in the operating organization.