Chief of Staff

Neon Health•San Francisco, CA

23d•Remote

About The Position

Join the team making life-saving drugs accessible. The crisis: Sarah delayed cancer treatment for weeks facing $30,000 monthly costs. Marcus's autoimmune condition worsened while battling insurance denials. Over 50% of critical prescriptions are abandoned due to: Cost barriers: Patients with high copays are 5x more likely to abandon treatment. Insurance maze: Complex prior authorizations block access. Logistical challenges: Coordinating medical visits for treatments. Our solution: Neon's technology eliminates these obstacles by automating patient access workflows for pharma companies: automating authorizations, streamlining benefits verification, and unlocking financial assistance. Join our mission: We want to live in a world where every patient can navigate the healthcare system with ease, especially when it matters most. Help us ensure that access to medicine is determined by clinical need—not bureaucracy or financial constraint. When Neon succeeds, patients access life-saving treatments without bankrupting their families, while we build an AI automation powerhouse serving healthcare's biggest enterprises.

Requirements

Owning projects end-to-end: You will be tasked with taking high-level objectives, and getting it done.
Phenomenal written communication ability.
Market research & analysis.
Spreadsheets: Financial modeling; Advanced spreadsheet functions; Data cleaning & enrichment; Data analysis.
Design & construction of sales & marketing collateral: Figma, Canva, Photoshop, or similar.
Lightweight scripting: Ability to write and debug simple scripts as necessary to automate tasks, scrape data, etc. (This boils down to ability to use LLMs effectively.)
Must have experience in healthcare. e.g.) consulted for healthcare organizations, worked at a healthtech company, worked at a pharma company.
Specifically, candidates must understand: 1/ The basic players in healthcare and their incentives: payers, providers, PBMs, pharma, etc. 2/ Critical commercial concepts and functions in healthcare: e.g.) primary/secondary insurance and coordination of benefits, value-based / capitated models, revenue cycle management.
Some combination of these work experiences: Management consulting, Startup business operations, Early-stage startup.
Organized & process-oriented.
Urgency and hustle.
High agency, proactive & self-directed.
Cross-functional: Comfortable wearing many hats.

Nice To Haves

Management consulting
Startup business operations
Early-stage startup
Deloitte management consultant whose clients included healthcare orgs: payers, health systems, pharma companies, etc.
Founder or early hire at a startup.
Folks who have held business operations roles in small, fast-growing startups.
MBA grads who are down to grind.

Responsibilities

Work directly with the CEO to multiply their sales, marketing, and recruiting efforts.
Work directly with the CEO on the company’s top priorities.
Create a one-pager for a new prospective customer.
Recruit and manage a contract content marketer to generate 3x thought leadership pieces per week.
Engage a marketing firm to set up ad retargeting on our website.
Warm up email domains for cold outreach, including learning how to set up DMARC and DKIM DNS records and testing email deliverability.
Stand up net new functions, e.g.) sourcing, onboarding, and managing a 3rd party marketing agency to run our ads.
Research lists of pharma companies and other companies that are relevant.
Find relevant people at those companies (past or current) who are relevant.
Scrape & structure data.
Craft messaging for them that is personalized and relevant for our outreach.
Set up outbound sales & marketing campaigns.
Create collateral: slide decks, one-pagers, ad copy and graphics.
Prepare for our external conference attendance.
Buy plane tickets.
Organize & plan industry events.

Benefits

We went from initial idea to 7+ figure customer contracts in just 4 months—in an industry where sales cycles typically take 12-18 months.
We are profitable and relentlessly focused on execution.
We’re funded by elite Silicon Valley VCs who've backed unicorns like DoorDash, Lyft, and Mammoth Biosciences.
Strategic healthcare investors with deep industry connections.
Work at the intersection of agentic AI, healthcare transformation, and life-changing patient outcomes.
Join early and grow rapidly with us as we scale toward category dominance in healthcare automation.
We are on the path towards building a $200B+ business while dramatically improving the healthcare system—and patients’ lives.
Frequent offsites: We spend one week every 1-2 months offsite in beautiful places like Tahoe, Squamish, Mendocino, the Santa Cruz mountains, and Monterrey.
We ship an incredible amount of product on these offsites.
We have a blast — climbing, swimming, surfing, and otherwise enjoying these beautiful places.
Rediscover the magic of coding late into the night, in the zone. Side by side with a team that—through their example of excellence—is inspiring you to reach your potential.
Intense camaraderie that you can’t find elsewhere.
We bring urgency to every day.
We believe consistently moving fast yields a compounding structural advantage over our competitors.
We are building this speed and urgency into our company’s culture.
Instead of taking well-defined tasks, and executing them, your role will often require that you proactively identify and address issues.
We're backed by top Silicon Valley investors.
We're profitable and growing fast with 7+ figure customer contracts.
Join a rocket ship that is bringing state-of-the-art AI systems to pharma, and bringing life-saving medications to the patients who need them.