Chief of Staff to the University Chief Information Officer

Harvard University • Cambridge, MA

2d • Hybrid

About The Position

The Chief of Staff (COS) is a thought partner to the Vice President and University Chief Information Officer/Vice President of Harvard University Information Technology (VP & UCIO) and a senior member of the Office of the VP & UCIO. The COS develops and maintains a close working relationship with the VP & UCIO and with stakeholders internal and external to Harvard University Information Technology (HUIT) to advance the VP & UCIO’s priorities. Reporting directly to the VP & UCIO, the COS serves as connective tissue across the organization, strengthening coordination, information flow, and follow-through.
The COS supports daily, mid-term, and long-term activities and projects that advance the VP & UCIO’s agenda, helping to keep priorities and commitments on track. The role synthesizes information, identifies issues requiring leadership attention, and supports coordinated action on high-priority initiatives. Areas of focus will evolve over time. The COS builds and maintains close relationships and ongoing contact with the HUIT Senior Leadership Team (SLT).

Requirements

• Bachelor’s degree and a minimum of eight years of progressively responsible experience in executive communications, stakeholder engagement, project or portfolio coordination, or related work in a complex organization.
• Experience supporting senior executives is required.
• Demonstrated experience coordinating complex, cross-organizational initiatives in a highly matrixed, fast-paced environment.
• Responds to time-sensitive and/or urgent situations, which requires 24/7 availability during crisis situations, and must balance the daily work against the broader portfolio of project work.

Nice To Haves

• Harvard experience, strongly preferred
• Commitment to excellence in work products and executive materials.
• Prior experience as a Chief of Staff or in a comparable role is preferred.
• Prior experience at Harvard University, in higher education, or in another large, decentralized institution is preferred.
• Ability to manage multiple, diverse assignments and projects simultaneously; engage diverse constituencies diplomatically; exercise sound judgment and discretion; and synthesize complex issues for senior leaders.
• Excellent verbal and written communication skills, including demonstrated experience developing clear, concise materials for executive audiences.
• Strong project and portfolio coordination skills, with the ability to establish practical structures for tracking decisions, commitments, dependencies, and follow-through.
• Proven attention to detail and ability to balance multiple simultaneous projects and changing priorities.
• Proven commitment to maintaining the highest ethical and professional standards; professional integrity above reproach.
• Ability to learn and synthesize technology-related issues sufficiently to coordinate input and prepare executive materials; deep subject-matter expertise in individual technology domains is not required.
• Demonstrated ability to build trusted relationships and work effectively across organizational boundaries to achieve shared goals.
• Demonstrated ability to influence without direct authority and to partner effectively with executive support, communications, and operational colleagues.
• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred.

Responsibilities

• Advance and support VP & UCIO priorities: The COS anticipates needs, synthesizes information, and identifies gaps, emerging issues, and areas requiring leadership attention.
• Track decisions, commitments, dependencies, and results, and ensure timely information flow to and from the Office of the VP & UCIO.
• In collaboration with HUIT communications staff and other subject-matter experts, conduct research and prepare briefings, presentations, documents, talking points, and other executive materials for the VP & UCIO.
• Perform complex duties on behalf of the VP & UCIO: Provide executive preparation and, as requested and within delegated authority, represent the VP & UCIO in selected meetings, committees, or calls.
• Facilitate resolution of matters requiring the VP & UCIO’s attention by clarifying issues, engaging the appropriate leaders, and coordinating follow-through.
• Develop and coordinate agendas, background materials, and follow-up for key committee, leadership, and staff meetings.
• In partnership with the VP & UCIO’s Executive Assistant, help ensure that the VP & UCIO’s time and engagements align with stated priorities; scheduling and calendar administration remain the responsibility of the Executive Assistant.
• Cross-HUIT coordination: Communicate the VP & UCIO’s priorities and work closely with the SLT and teams across HUIT to support alignment, coordinated action, and timely follow-through.
• Work with HUIT staff and the Executive Assistant to ensure the VP & UCIO is well prepared for key meetings, decisions, and engagements.
• Support the effective and timely delivery of key events and high-priority initiatives, particularly those requiring coordination across organizational boundaries.
• Provide or coordinate the advance work required for the VP & UCIO’s upcoming meetings, presentations, and institutional engagements.
• Maintain close contact with SLT and CIO Council members and other key stakeholders, monitor progress on shared priorities and commitments, and support reporting that enables timely information flow into and out of the Office of the VP & UCIO. As requested, attend selected one-on-one or leadership meetings and coordinate the delivery of key projects, materials, and outcomes to a high standard of quality.
• Support HUIT’s organization-wide goal setting and portfolio coordination processes, monitor progress toward agreed goals, and surface risks, dependencies, and decisions requiring leadership attention.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

What This Job Offers

• Job Type: Full-time
• Career Level: Senior