Chief of Staff to SVP and GM, Employee Experience & AI (Moveworks)

ServiceNow•Santa Clara, CA

1d•$228,900 - $412,000•Onsite

About The Position

We are seeking a Chief of Staff to partner directly with the SVP and GM, Employee Experience & AI (Moveworks). This is a highly strategic, execution-driven role designed to extend the reach, effectiveness, and impact of a senior executive operating at the center of one of ServiceNow’s most critical growth bets: AI and the enterprise “front door.” This role requires a rare combination of strategic thinking, operational rigor, technical fluency, and executive presence. The Chief of Staff will act as a force multiplier—driving alignment across global teams, unblocking critical initiatives, and ensuring the organization consistently exceeds expectations. This is not a traditional staff role; it is a high-impact leadership position with visibility across product, go-to-market (GTM), and executive stakeholders.

Requirements

Deep understanding of how AI transforms product development, design workflows and user experiences. You’ve built AI-powered operations, leveraged AI to increase productivity or led strategic initiatives where AI was central to the solution. You think about AI as core enabler and know how to help teams adopt AI tools to accelerate decision making, automate workflows and unlock new capabilities.
12+ years of work experience (or 7+ years post-MBA or equivalent) across strategy, operations, product, and/or GTM roles in AI-native or high-growth tech companies (ie. startups, scaling companies, and/or high-speed growth environments within larger tech organizations) with ideal candidate bringing equal fluency in innovation, speed & scale.
Prior Chief of Staff or equivalent experience supporting a senior executive in a high-stakes, high-velocity environment — you can point directly to specific actions and work you have driven and measurable business impact and outcomes.
Bachelor’s Degree or equivalent education required; MBA strongly preferred
Demonstrated experience working directly with customers; strongly prefer prior experience in a customer-facing GTM role (e.g., sales, solutions consulting, partnerships, etc)
Technical fluency with the ability to understand AI-driven products and confidently demo solutions to customers while simultaneously engaging credibly with engineering and product leaders and teams
Strong business acumen across product, sales, and marketing
Proven ability to influence without authority and navigate complex interpersonal dynamics
Executive presence with outstanding communication and stakeholder management skills
Highly operationally rigorous with a bias toward action and results
Ability to thrive in ambiguity and manage multiple high-priority initiatives simultaneously
Operates with a high degree of agency, ownership, and customer obsession

Nice To Haves

MBA strongly preferred
prior experience in a customer-facing GTM role (e.g., sales, solutions consulting, partnerships, etc)

Responsibilities

Oversee cross-functional processes related to initiatives led by the SVP/GM, including planning, monitoring progress and ensuring execution
Act as a strategic partner to the SVP/GM, helping prioritize, manage, and execute against a complex and rapidly evolving business agenda
Drive cross-functional alignment across product, engineering, sales, marketing, and regional leadership (including EMEA and APAC)
Engage directly with senior leaders (including direct reports and cross-functional executives) to ensure alignment and accountability
Represent the SVP/GM in internal and external forums, including customer engagements, executive meetings, and strategic discussions
Set agendas and create content for weekly and offsite meetings and partner with the Communications team to support the SVP/GM in crafting written communications, delivering Town Halls and preparing for external speaking engagements
Lead and execute special projects that are critical to the success of the business but do not neatly fit within existing organizational structures
Bring structure to ambiguity, operating effectively in a fast-moving, high-stakes environment