SVP CHIEF EXPERIENCE OFFICER
About The Position
Charter Oak Federal Credit Union is seeking an accomplished, forward-thinking Chief Experience Officer (CXO) to help shape the future of member experience, community engagement, and sustainable growth. This executive leader will bring proven credit union leadership, strong retail and operational experience, and a marketing-minded approach to building meaningful relationships with members, employees, and the communities we serve. As a key member of the Executive Leadership Team, the CXO will champion a deeply member-centric culture—one that delivers consistent, seamless, and highly personal experiences across every channel. This leader will unite member service delivery, deposit operations, and marketing to ensure every interaction reflects Charter Oak’s commitment to service excellence, trust, convenience, and member well-being. Working in close partnership with the CEO, CLO, and fellow executive leaders, the CXO will combine data, member feedback, market insight, and operational discipline to advance Charter Oak’s strategic priorities. The ideal candidate will be energized by the opportunity to grow membership, deepen engagement, strengthen the Charter Oak brand, and expand our impact as a trusted community institution. This is an opportunity for a visionary leader to join a strong community Credit Union and help define the next chapter of Charter Oak’s growth—strengthening service, deepening trust, and ensuring every member experience reflects our commitment to improving lives and building stronger communities.
Requirements
- Accomplished, forward-thinking leader
- Proven credit union leadership
- Strong retail experience
- Strong operational experience
- Marketing-minded approach
- Ability to build meaningful relationships with members, employees, and the communities we serve
- Experience working in close partnership with CEO, CLO, and fellow executive leaders
Responsibilities
- Shape the future of member experience, community engagement, and sustainable growth.
- Champion a deeply member-centric culture that delivers consistent, seamless, and highly personal experiences across every channel.
- Unite member service delivery, deposit operations, and marketing.
- Ensure every interaction reflects Charter Oak’s commitment to service excellence, trust, convenience, and member well-being.
- Combine data, member feedback, market insight, and operational discipline to advance Charter Oak’s strategic priorities.
- Grow membership, deepen engagement, strengthen the Charter Oak brand, and expand our impact as a trusted community institution.
- Define the next chapter of Charter Oak’s growth—strengthening service, deepening trust, and ensuring every member experience reflects our commitment to improving lives and building stronger communities.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
