Chief of Staff to GVP Moveworks Sales (Director, EX Sales Strategy)

ServiceNow•New York, NY

9d•Remote

About The Position

The Employee Experience (EX) Business Unit at ServiceNow is undergoing hypergrowth following the acquisition of Moveworks and its unification with the HR Service Delivery portfolio. This unit is a strategic bet for ServiceNow, aiming to transform how employees work in the agentic era with AI-powered solutions. The GVP of Moveworks Sales is seeking a Chief of Staff to serve as a critical strategy partner, senior operator, and right-hand person. This role is pivotal in defining and driving the strategic and operating outcomes that directly impact BU performance within this high-growth enterprise AI environment. The Chief of Staff will be responsible for operating metrics, specialist sales as a growth engine, sales play design and adoption, operating cadence, managing cross-functional dependencies, and owning the executive narrative.

Requirements

10+ years of relevant experience
Top-tier management consulting experience at the Principal/AP/Senior Manager level
Operating experience inside a large technology company, ideally enterprise software/AI
Go-to-market strategy experience, ideally with expertise representing a specialist sales unit/team
Startup exposure or comparable experience — comfort operating quickly with incomplete information
Strong commercial instincts and fluency with data: ability to build models, find insights, and defend conclusions
Executive presence and ability to build credibility with senior leaders
Judgment to push back when it matters

Nice To Haves

MBA preferred
Eastern Time Zone based given the location of GVP

Responsibilities

Operating metrics, end to end: Specialist ramp-to-productivity, bundle attach rate, pipeline coverage by segment, and specialist productivity. Accountable for moving these numbers, not just reporting on them.
Specialist sales as a growth engine: Talent bar, onboarding, ramp math, and territory design as a continuous discipline rather than an annual planning exercise.
Sales play design and adoption: Work closely with GTM specialists to translate portfolio strategy into plays that Specialist and Core AEs can land with customers.
Operating cadence: Design forecast calls, pipeline reviews, QBRs, and leadership staff inside the EX BU, plus interlocks with core sales and product leadership. Tee up and drive decision making with senior leaders, rather than status updates.
Cross-functional dependencies that determine the number: Hold standing relationships with Product, Marketing, Business Value, Enablement, and Customer Success. Represent the Sales point of view with authority to enable cross-functional leaders to act in tight coordination with revenue priorities.
Executive narrative: Own the strategic narrative and supporting analysis for executive staff and board forums — with a defensible point of view on what needs to be learned from the data.