Chief of Staff to GVP Moveworks Sales (Director, EX Sales Strategy)

ServiceNow•New York, NY

9d•$192,000 - $300,000•Remote

About The Position

ServiceNow's Employee Experience Business Unit transforms how employees get work done in the agentic era — with a world-class, employee-centric harness that resolves IT and HR requests, enables frontier AI capabilities within enterprise governance guardrails, and is bringing to market the next-generation of AI productivity assistants. The EX BU is the result of ServiceNow’s acquisition of Moveworks in late 2025 and its unification with the HR Service Delivery portfolio. The business is now in hypergrowth and represents one of the most exciting growth environments in enterprise AI. The GVP of Moveworks Sales owns delivery of the Employee Experience revenue target – and is seeking a Chief of Staff to act as a critical strategy partner, senior operator, and right hand. This role comes with a mandate to define and own the strategic and operating outcomes that directly drive BU performance for one of ServiceNow's most strategic bets.

Requirements

Top-tier management consulting experience; MBA preferred
Operating experience inside a large technology company, ideally enterprise software/AI
Go-to-market strategy experience, ideally with expertise representing a specialist sales unit / team
Startup exposure or comparable muscle — comfort operating quickly with incomplete information
Strong commercial instincts and fluency with data: you can build the model, find the insight, and defend the conclusion
Executive presence and ability to build credibility with senior leaders, and the judgment to push back when it matters

Nice To Haves

Eastern Time Zone based given the location of GVP

Responsibilities

Operating metrics, end to end. Specialist ramp-to-productivity, bundle attach rate, pipeline coverage by segment, and specialist productivity. You are accountable for moving these numbers, not just reporting on them.
Specialist sales as a growth engine. Talent bar, onboarding, ramp math, and territory design as a continuous discipline rather than an annual planning exercise.
Sales play design and adoption. Work closely with GTM specialists to translate our portfolio strategy into plays that Specialist and Core AEs can land with customers.
Operating cadence. Design forecast calls, pipeline reviews, QBRs, and leadership staff inside the EX BU, plus the interlocks with core sales and product leadership. Tee up and drive decision making with senior leaders, rather than status updates.
Cross-functional dependencies that determine the number. Hold the standing relationships with Product, Marketing, Business Value, Enablement, and Customer Success. Represent the Sales point of view with authority to enable cross-functional leaders to act in tight coordination with our revenue priorities.
Executive narrative. Own the strategic narrative and supporting analysis for executive staff and board forums — with a defensible point of view on what we need to learn from the data.