Chief of Staff, IT-OT & Cybersecurity

LUMA Energy • Santurce - Lucchetti, PR

1d

About The Position

Serves as a strategic and operational advisor to IT/OT executive leadership. The role aligns organizational priorities, strengthens governance, drives cross-functional accountability, and enables disciplined execution and executive decision-making across mission-critical technology functions. It leads cross-functional strategic initiatives supporting technology modernization, resilience, continuity, emergency preparedness, and critical service restoration in alignment with executive priorities.

The Chief of Staff works with executive leadership to translate business and technology priorities into coordinated action plans with defined owners, milestones, and measurable outcomes. The role champions operational efficiency and process standardization, oversees performance metrics and executive reporting, and supports effective risk, audit, compliance, and regulatory action tracking. It influences cross-functional execution without taking on technical, financial, personnel, or project-delivery ownership held by functional leaders.

The position models governance, compliance, and ethical standards; fosters a culture of diversity, safety, fairness, and open communication; and leads or supports strategies for critical service restoration and emergency preparedness. Additional strategic responsibilities may be assigned to advance enterprise objectives and organizational resilience. Supervisory responsibilities: None.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, Industrial Engineering, Project or Program Management, Operations, Industrial/Organizational Psychology, Public Administration, or a related field.
• 12 years of experience in a similar functional role, including leading transformational projects, enterprise-wide strategic initiatives, governance, and stakeholder management; at least 6 years must be progressive senior leadership experience leading enterprise-level initiatives and influencing cross-functional senior stakeholders.
• 7 years of progressive experience in executive operations, business operations, strategic initiative coordination, project/program management, technology management, or organizational performance.
• Demonstrated experience preparing executive presentations, complex analytical reports, governance materials, KPI dashboards, and action-management mechanisms.
• Experience driving alignment across senior leadership and multifunctional stakeholders in a matrixed organization.
• Strategic thinking and business acumen, including translating executive priorities into structured workplans, measurable outcomes, and enterprise-level decision support.
• Executive stakeholder management and communication skills, including discretion with sensitive matters and the ability to prepare high-quality executive materials in English and Spanish.
• Cross-functional leadership, execution, and governance skills, including coordination, accountability, cadence, dependency tracking, and barrier escalation without direct reporting authority.
• Analytical and data-visualization skills, including interpreting operational and financial data and developing decision-ready dashboards and narratives; experience with Power BI, Excel, Power Query, and DAX.
• Digital collaboration, process optimization, and productivity tools experience, including Microsoft 365 tools such as PowerPoint, Teams, Planner, SharePoint, Lists, and Power Automate.
• Valid Puerto Rico driver’s license.
• Additional education may substitute for required experience when aligned with the competencies and knowledge required for the role. A related master’s degree may substitute when accompanied by at least 10 years of related experience and at least 4 years of progressive senior leadership experience leading enterprise-level initiatives and influencing cross-functional senior stakeholders.
• A related doctoral degree may substitute when accompanied by at least 6 years of related experience and progressive senior leadership experience leading enterprise-level initiatives and influencing cross-functional senior stakeholders.

Nice To Haves

• Experience in regulated, mission-critical, utility, energy, or technology-intensive environments.
• Knowledge of IT governance, IT service management, technology portfolio management, cyber risk, or IT/OT integration.
• Project Management Professional (PMP) certification.
• Lean Six Sigma certification.
• ITIL certification.
• COBIT certification.

Responsibilities

• Lead cross-functional strategic initiatives supporting technology modernization, resilience, continuity, emergency preparedness, and critical service restoration.
• Translate business and technology priorities into coordinated action plans with defined owners, milestones, and measurable outcomes in alignment with executive leadership.
• Champion operational efficiency and process standardization, including digital collaboration, reporting automation, and continuous improvement within the executive operating model.
• Oversee performance metrics, executive scorecards, dashboards, and status reporting to improve transparency, prioritization, and decision-making.
• Ensure effective tracking of risk, audit, compliance, and regulatory actions while modeling confidentiality, ethical conduct, and governance requirements.
• Influence cross-functional execution and timely progress without assuming ownership held by functional leaders for technical, financial, personnel, or project delivery matters.
• Champion enterprise-wide adherence to governance, compliance, and ethical standards, and foster a culture rooted in diversity, safety, fairness, and open communication.
• Lead and support organizational strategies for critical service restoration and emergency preparedness to support business continuity and community trust.
• Take on additional strategic responsibilities as needed to advance enterprise objectives and organizational resilience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior