CHIEF OF STAFF DEVELOPMENT TRAINING & CONTINUOUS QUALITY IMPROVEMENT
About The Position
The Chief of Staff Development, Training & Continuous Quality Improvement is responsible for planning, directing, and implementing staff development, training, and continuous quality improvement programs, as well as coordinating the department’s community relations activities. The position works under the administrative direction of a superior, with considerable latitude for initiative and independent judgment, and plans, supervises, and reviews professional, technical, and clerical staff. It also provides direction and consultative assistance to staff involved in performance improvement activities. Within the Rhode Island Department of Administration’s Office of Learning and Development, under the Talent Management Unit, this role supports organizational learning, operational excellence, and data-informed performance improvement across the department. A central responsibility is serving as the department’s primary trainer and change management communicator for Workday, the state’s HRIS and enterprise resource planning system. The role develops and delivers end-user training, explains system updates and business process changes through accessible learning experiences, and helps staff use Workday effectively. The position provides technical assistance to operating officials, supervisors, and staff on training needs, program content, training methods and materials, and evaluation. It coordinates department-wide performance improvement and training activities, supports continuous quality improvement teams, and assesses program effectiveness using satisfaction surveys, outcome measures, benchmarking, and appropriate reference data. A master’s degree in a relevant field and responsible administrative experience in staff development, training, or continuous quality improvement are described, or an equivalent combination of education and experience.
Requirements
- Master’s degree in Psychology, Social Work, Education, Administration, Business, or a related field, or a substantially equivalent combination of education and experience.
- Experience in a responsible administrative capacity in staff development training or a continuous quality improvement program, or a substantially equivalent combination of education and experience.
- Thorough knowledge of methods, procedures, and techniques for directing staff development and training for administrative, professional, technical, and clerical staff.
- Thorough knowledge of continuous improvement principles, concepts, and practices, and ability to apply them department-wide.
- Knowledge of department organization and operations and ability to work with and consult with administrative, professional, and technical staff.
- Ability to identify training needs and develop programs in response.
- Ability to write proposals, generate reports, and write plans of correction.
- Ability to communicate and work effectively with all department staff.
- Ability to exercise initiative and independent judgment.
Nice To Haves
- Demonstrated experience in staff development, organizational training, or continuous quality improvement.
- Experience with enterprise system training, especially Workday or comparable HRIS/ERP platforms.
- Experience in end-user communication and business process change management.
Responsibilities
- Plan, direct, and implement staff development, training, and continuous quality improvement programs for all levels of staff.
- Coordinate and oversee the department’s community relations activities.
- Provide technical assistance to officials, supervisors, and staff in identifying training needs, planning training content, using training procedures and techniques, developing materials, and evaluating training results.
- Work with specialized schools, colleges, and industry to develop educational and training programs for staff.
- Develop and coordinate in-service training programs as needed.
- Coordinate and oversee the department-wide Performance Improvement Program to meet or exceed applicable accreditation standards.
- Coordinate and oversee implementation of the department-wide performance improvement plan.
- Provide direction, consultation, and just-in-time training to Continuous Quality Improvement teams and facilitators on CQI tools, techniques, data collection, and analysis.
- Assess the effectiveness of the department-wide Performance Improvement Program using staff and customer satisfaction surveys, outcome measures, benchmarking, and comparisons with similar agencies or appropriate reference data.
- Ensure aggregate data is collected, analyzed, published, and used to develop and implement department-wide training and education goals and objectives.
- Develop and deliver end-user training for Workday and communicate system updates and business process changes in accessible learning experiences.
- Plan, coordinate, and implement staff development and training for the Rhode Island Department of Administration.
- Plan, supervise, and review professional, technical, and clerical staff, and provide direction and consultation to staff involved in performance improvement activities.
Benefits
- Benefits are available to State of Rhode Island employees; details are provided on the Office of Employee Benefits website.
- Direct deposit is required for employees hired after September 30, 2014.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
