Chief of Staff - Clinical

The Aspen Group•Chicago, IL

2d•Hybrid

About The Position

The Aspen Group (TAG) is a large retail healthcare business support organization that partners with independent practice owners and clinicians. TAG provides centralized business support services to brands like Aspen Dental, Motto Clear Aligners, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet. The organization is seeking a Chief of Staff – Clinical who will report to the Chief Clinical Officer (CCO) and drive strategy, prioritization, alignment, and planning for TAG Dental initiatives. This role is crucial for enhancing customer experience, efficiency, growth, innovation, and employee engagement within TAG Dental. The Chief of Staff will act as a key leader between clinical and operational teams, influencing strategy, process, and direction.

Requirements

Bachelor’s degree required
3-5 years relevant professional experience in strategy/management consulting
5-10 years of experience in strategic planning at the intersection of product, customer experience and technology, that includes a strong element of project management
At least 5-year experience working on and driving highly visible, highly impactful cross-functional projects
Must be intellectually curious, inquisitive, thoughtful, and a good listener
Must demonstrate critical thinking skills with an ability to creatively develop varied solution sets to multidimensional problems
Strong organizational skills and ability to multi-task several complex projects with the flexibility to be proactive in a fast pace, ever changing environment
Strong interpersonal skills with an ability to lead through influence as well as collaborate across functional areas
Resourceful and motivated self-starter
Must demonstrate advanced command of MS Office applications (Excel, PowerPoint, Word) at the level of business case model building and preparing written memos and presentations for an executive-level audience
Must be able to (i) communicate (both written and oral) in a clear, concise, articulate fashion and (ii) when presenting work, demonstrate clear, concise articulation of proposed actions, illustrating opportunity, alternatives, considerations, recommendations and associated economics
Ability to travel as necessary (~10%)

Nice To Haves

MBA preferred

Responsibilities

Drive the cross-functional strategic planning process across the TAG Dental business lines, including defining goals and metrics, setting priorities, and determining the right investments in resources and technology.
Work with leaders to drive performance across all business lines, including diagnosing performance, prioritizing actions, ensuring the team is focused on the right things and tracking progress and results.
Project management of cross-functional teams in support of TAG Dental initiative development, execution and ongoing evaluation.
Work with CCO in the preparation of materials for the Executive Team or Board of Directors on TAG Dental performance.
Be highly flexible – a strong independent worker, but also able and willing to exert strong influencer skills, work on the front line of strategic opportunities, with an aptitude to execute on leadership vision within the market.
Could be called on by the Strategy and Business Development organization as a resource to evaluate new areas for investment from a TAG Dental perspective.
Assist in managing CCO communications, external partnerships and stakeholders.
Serve as proxy to the CCO, including attending meetings in place of the CCO and representing CCO by email and phone calls with internal and external stakeholders.
Identify and lead high-profile strategic clinical projects and define and research new ideas and initiatives.
Provide decision support through data gathering, information analysis, and present considerations to relevant stakeholders.
Represent CCO in meetings, by email, and phone calls with internal and external stakeholders.
Assess all inquiries directed to the CCO, determine priority level and appropriate course of action.
Vet requests for time and monitor information flow, ensuring CCO’s involvement in a project or decision-making process at the right moment.
Collaborate with Clinical organization leaders on strategic staffing including identifying talent, developing job descriptions, and assisting in the interview process.