Chief of Staff, Clinical Office

SCAN Health Plan • Long Beach, CA

3d • Hybrid

About The Position

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve. The Chief of Staff manages the office of the Chief Clinical Officer (CCO) to support the CCO in running the division strategy and operations. Serves as a strategic advisor and counsel to the Chief Clinical Officer. Accountable to keep leaders aligned on core tasks and consistent messaging across departments.

Requirements

• Bachelor's Degree or equivalent experience
• 5-7 years of related experience in operations and strategic
• Expert knowledge of business operations at the strategic level.
• Excellent project management skills with experience in expediting large and/or long term projects.
• Excellent problem solving skills with the ability to find creative solutions for issues where the answers are not clear.
• Highly developed oral and written communications skills with the ability to effectively convey information in a clear and concise manner; strong platform and presentation skills.
• Strong understanding of systems in a managed care setting.
• Ability to effectively meet with and prepare materials for presentation information to Board, clients, regulators, and other stakeholders.
• Able to effectively navigate complex stakeholder dynamics, manage competing perspectives, and drive alignment across cross-functional teams.
• Must have experience leading strategic initiatives, supporting executive decision-making, and ensuring organizational priorities are executed effectively.

Nice To Haves

• Experience in healthcare, including hospitals, health plans, or healthcare technology organizations, is highly preferred.
• A background in management consulting is a significant plus.

Responsibilities

• Lead strategic initiatives that is aligned to Chief Clinical Officer’s mission that will require cross department partnership.
• Point of contact on behalf of CCO to align senior leaders.
• Guide leaders across multiple departments to engage in a broad range of activities focused on making time, information, and decision processes more effective for the Chief Clinical Officer.
• Take action to solve problems, mediate disputes, and address business issues before they are brought to the Chief Clinical Officer.
• Support the divisional CCO in building and maintaining relationships with employees, members, business partners and the community.
• Provide a communication framework to link the CCO with company stakeholders.
• Represent the Chief Clinical Officer at meetings and events.
• Prepare and deliver communications on behalf of the CCO.
• Consult Chief Clinical Officer and senior leadership to determine and prioritize business strategies.
• Facilitate strategic planning and company policy development processes.
• Oversee the research and analysis of business issues to formulate insights and present recommendations to support executive decision making.
• Build upon industry best practice in Healthcare to share the latest products, services, and partnerships to inform strategic initiatives.
• Manage cross-functional and division-wide projects or initiatives.
• Bring together appropriate stakeholders, identify and allocate needed resources, and drive projects to expected results.
• Apply superior business acumen to advise the Chief Clinical Officer in matters significant to the organization.
• Provide the CCO with an unbiased and wide-ranging view on business issues and opportunities.
• Coordinate and perform special projects as needed.
• Maintain staff by recruiting, selecting, orienting, and training employee; maintaining a safe and secure work environment; developing personal growth opportunities.
• Develop timely reports to keep the President Office informed of major milestones and challenges.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

Benefits

• Base Pay Range: $147,900 to $214,030 annually
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO) along with 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree