Chief of Staff, Care Transformation & Customer Enablement

Ambience Healthcare • San Francisco, CA

2d • Remote

About The Position

Ambience is building an AI intelligence platform to restore humanity to healthcare and drive meaningful ROI for health systems. Their technology helps providers focus on delivering great care by removing administrative burdens. Ambience delivers real-time coding-aware documentation and clinical workflow support across various settings at top health systems. The company values candor, positivity, and deep thought, operating with extreme ownership. Ambience has received numerous accolades, including being ranked #1 for Improving the Clinician Experience by KLAS Research and recognized by Fast Company and Inc. They are backed by prominent investors like Oak HC/FT, Andreessen Horowitz, OpenAI Startup Fund, and Kleiner Perkins.

Requirements

• 5–8 years in roles requiring both operating rigor and content or enablement judgment (e.g., strategy & ops at a high-growth B2B company, customer success operations, RevOps, or enablement leadership in healthcare tech).
• Proven experience building something from scratch (a team function, information system, operating cadence) in a resource-constrained environment.
• Familiarity with health system sales cycles and the dynamics of enterprise post-sale relationships.
• Strong written communication skills, with the ability to translate complex product updates into clear, audience-specific briefs.
• Operational literacy, including comfort with owning dashboards, budget trackers, planning models, and agendas.
• Ability to move work forward through clarity and trust, demonstrating influence without authority.
• Low ego and high follow-through, with a track record of closing loops and tracking open items.
• Comfort operating in ambiguous environments and proactively creating playbooks.
• Experience in healthcare tech is preferred.

Nice To Haves

• Experience in healthcare tech.

Responsibilities

• Act as the operator for the Care Transformation engine, ensuring it runs efficiently and is pointed in the right direction.
• Serve as an enablement architect, owning the bridge between Marketing and customer-facing teams.
• Build and scale the infrastructure for a rapidly growing Care Transformation organization, including account health visibility, team operating rhythms, OKR tracking, and marketing readiness.
• Own the meeting cadence, agenda, decision log, and follow-through for leadership syncs, all-hands, and account reviews.
• Provide real-time visibility to CT leadership through dashboards, trackers, and weekly briefs.
• Own the CT headcount model and budget tracking.
• Track team progress against CT OKRs, surface blockers, and drive quarterly retrospectives.
• Own the inventory of improvement initiatives from inception through completion.
• Build the operating rhythm to ensure CT teams receive information from Marketing before facing customers.
• Develop and maintain a centralized CT enablement hub for messaging, pitches, battle cards, competitive positioning, and product context.
• Own the operational contribution to major industry events like HFMA Annual Conference and ViVE.
• Coordinate customer speaker prep, CTE briefing, and account-level message alignment for events.

Benefits

• Comprehensive medical, dental, and vision coverage for you and your dependents
• 401(k) with a company match of up to 3% of base salary
• Remote-friendly culture with a San Francisco HQ
• Full equipment provisioning
• Parental leave
• Annual company-wide off-sites, team off-sites, and regular team lunches and all-hands gatherings (travel, lodging, and meals covered)
• Flexible time off with no annual cap
• Company-wide holidays
• Annual holiday shutdown from December 24–January 1

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed