Chief of Staff & Business Operations
About The Position
Sela is the market-leading AI voice agent for mortgage lenders. Founded in 2024, the company has experienced rapid growth, securing enterprise customers among the largest independent mortgage banks in the U.S. and raising significant funding. Sela is at the forefront of disrupting the phone sales industry with AI, aiming to make homeownership more affordable. The company offers a dynamic environment with a focus on collaboration, intensity, and tackling challenging technical problems in AI product development. The role of Chief of Staff & Business Operations is a critical, newly created position designed to partner closely with the CEO and build out essential business operations functions.
Requirements
- 2–4 years in consulting, investment banking, private equity, or venture capital.
- Business operations experience at a startup.
- Strong commercial instincts and ability to hold own in negotiations with enterprise legal teams.
- Clear, direct communication skills, able to explain numbers to non-technical audiences.
- High agency; ability to identify and fix broken processes without defined scope.
- Comfort working closely with a founder and solving half-articulated problems.
- Technical curiosity and a desire to understand how AI products work.
Nice To Haves
- Exposure to enterprise contracting, MSAs, or procurement cycles.
- Experience at a high-growth startup.
- Experience in financial services, mortgage, or fintech.
- Familiarity with revenue ops tooling, BI, or SQL.
Responsibilities
- Own commercial functions including contracts, reporting, and pricing.
- Manage urgent, ambiguous, and high-stakes problems that lack a clear owner.
- Drive customer contracts and MSAs through legal, negotiation, and redlines to signature.
- Facilitate the movement of enterprise deals between executive touch points.
- Build operating and reporting infrastructure from scratch, including key operating metrics, revenue operations, and GTM reporting.
- Develop and refine pricing strategies, analysis, structure, and reasoning.
- Act as the CEO's leverage by taking on and solving whole problems, including board materials, investor updates, and operating cadence.
- Manage follow-through on decisions and special projects.
- Build and maintain partner relationships.
Benefits
- $150k - $200k base + equity
- Top-of-market medical, dental, and vision coverage for you and your dependents
- 401(k) with a top-of-market employer match
- Unlimited PTO
- Hybrid in-office schedule: four days a week together in SF, with a flexible remote day on Wednesdays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
