Chief of Performance Improvement & Innovation

State of Maryland•Baltimore City, MD

11d•Onsite

About The Position

The Maryland Department of General Services (DGS) is seeking a talented and experienced leader to serve as the Chief of Performance Improvement and Innovation. This role is crucial for developing, implementing, and overseeing the agency's performance metrics across all divisions. The Chief will lead comprehensive human-centric performance initiatives and establish a continuous improvement program to enhance agency-wide efficiency and effectiveness. This position fosters a culture of continuous improvement, ensures timely responses to challenges, and optimizes operational processes with a focus on human and behavioral elements. The incumbent will manage a team of analysts responsible for trend analysis, data visualization, and process improvement functions. Additionally, this role will contribute to the agency’s Strategic Plan by providing insights for measuring short, medium, and long-term goals.

Requirements

Bachelor’s degree in Public Administration, Business Administration, Organizational Development, Data Analytics, or a related field.
Minimum seven (7) years of progressive professional experience in process improvement, organizational development or organizational change, innovation, or a related field.
At least 3 years of experience at a senior leadership level.
Experience leading large-scale change initiatives and continuous improvement programs.
Proven track record of managing cross-functional teams and projects.
Experience developing and implementing performance measurement systems.
Strong background in data analysis and performance metrics to drive decision-making and improvement initiatives.
Proficiency in project management methodologies (e.g., Agile, Lean, Six Sigma) to drive process improvements and innovations.
Ability to work in a fast-paced environment.
Strong analytical skills.
Strong written and verbal communication skills.
Excellent interpersonal and collaboration skills, with a history of working effectively with multiple stakeholders across various departments or sectors.

Nice To Haves

Master’s degree preferred.
Experience with human-centered design principles and their application in organizational development is preferred.

Responsibilities

Develop and implement comprehensive performance management, process improvement, and innovation strategy for the agency.
Co-create and maintain performance metrics to evaluate the effectiveness of various DGS divisions.
Drive a culture of continuous improvement and accountability throughout the organization.
Participate in and/or oversee the collection, analysis, and reporting of performance data.
Guide data analysts in performing trend analyses and creating visualizations to support decision-making.
Ensure the accuracy and integrity of performance data.
Develop and oversee maintenance of an agency-wide integrated data management platform.
Work with unit heads to identify opportunities for process improvements and operational efficiencies within the department.
Manage the implementation of best practices and innovative solutions to enhance agency performance.
Collaborate with unit heads to develop and execute improvement initiatives.
Participate in the development of the agency’s strategic plan.
Provide critical insights into the measurement of short, medium, and long-term goals.
Work with senior leadership to align performance metrics with strategic objectives.
Assist in defining key performance indicators (KPIs) to track progress towards strategic goals.
Prepare and present performance reports to senior leadership and stakeholders.
Communicate performance insights and recommendations clearly and effectively.
Serve as the primary point of contact for performance management inquiries.
Serve as DGS’s liaison to the Governor’s Office of Performance Improvement (GOPI).
Serve as one of DGS’s representatives on the Governor’s Performance Improvement Council.