Chief of Mission Operations

Booz Allen Hamilton•Chantilly, VA

9d•Onsite

About The Position

As the Chief of Mission Operations, you’ll lead day‑to‑day execution while championing transformative improvements across our operational landscape. You will guide and elevate the Lead Site Reliability Engineer and Operations team, ensuring resilience, efficiency, and exceptional service availability across our platform. You will also be the strategic force behind predictive analytics initiatives, outage readiness planning, and the operational rigor required for major mission events. In this role, you’ll collaborate with technical and business leaders, serve as a trusted partner to external stakeholders, and drive a culture of accountability, learning, and high performance.

Requirements

10+ years of experience in leading site reliability, production operations, or IT operations functions, including incident response, problem management, operational monitoring, and service management practices
Active TS/SCI clearance; willingness to take a polygraph exam
Bachelor’s degree or 14+ years of experience in IT operations functions in lieu of a degree
Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of start date

Nice To Haves

Experience supporting large, mission‑driven organizations or high‑availability environments.
Experience in military or federal agency mission operations tactics, techniques, and protocols (TTPs).
Experience with network engineering, systems administration, and software development
Experience with Jenkins, Packer, Git, Docker, Kubernetes, Nessus, JIRA, and Confluence
Possession of exceptional leadership, communication, and stakeholder management skills
TS/SCI clearance with a polygraph
Master’s degree in a relevant field
Security+ CE, SSCP, CCNA-Security, or GSEC Certification

Responsibilities

Direct leadership of site reliability and operations teams to ensure high‑quality service delivery and strong operational performance.
Strategic oversight of incident management, change management, system capacity planning, and operational readiness.
Executive‑level reporting on performance, risks, and mission‑critical improvement initiatives.
Development and tracking of key operational metrics including availability, incident response, and customer impact.
Cross‑functional collaboration with engineering, IT, product, and business teams to enhance workflows and overall service delivery.