Chief of Maintenance
About The Position
The Chief of Maintenance leads hotel maintenance operations to ensure guests have a safe, comfortable, and problem-free stay. The role oversees maintenance staff and daily operations at each hotel, including sustainability programs, inventory, ordering, scheduling, and department spending. The Chief of Maintenance performs and oversees repairs and preventive maintenance, manages safety programs and key control, and supports guest satisfaction and hotel goals through collaboration with other departments. The position requires progressive facilities management experience in a hotel or related field, or a combination of a two-year college degree and related management experience. A high school diploma or equivalent is also required. HVAC, electrical, plumbing, boiler operations, and general maintenance skills are required. Long hours may sometimes be required, and the role involves heavy physical work.
Requirements
- At least 3 years of progressive facilities management experience in a hotel or related field, or a 2-year college degree and 1 year of related management experience.
- High school diploma or equivalent.
- Skills in HVAC, electrical, plumbing, boiler operations, and general maintenance.
- Ability to communicate effectively verbally and in writing with employees and guests at all levels.
- Ability to listen to, understand, and clarify concerns raised by employees and guests.
- Ability to multitask and prioritize departmental functions to meet deadlines.
- Ability to understand and evaluate complex information and data from various sources.
- Ability to maintain confidentiality.
- Ability to maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.
- Ability to perform heavy work: exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
- Long hours may sometimes be required.
Responsibilities
- Hire, train, supervise, motivate, counsel, and recognize maintenance staff at each hotel.
- Oversee daily operations, sustainability programs, inventory, ordering, and scheduling within the department budget at each hotel.
- Perform basic repairs and preventive maintenance throughout the hotels.
- Inspect work completed by others to ensure quality and standards are met.
- Troubleshoot technical devices, including key card systems, internet equipment, and television equipment.
- Oversee safety programs and key control at each hotel.
- Greet guests and assist with their requests.
- Build relationships with long-term and repeat guests to develop loyalty and maintain guest satisfaction.
- Support hotel goals through teamwork and collaboration with all departments.
- Attend required hotel meetings and trainings, and participate in Manager on Duty coverage as required.
- Maintain personal appearance and grooming standards, including wearing a nametag, and comply with InnVentures standards and regulations.
- Promote productivity, identify problem areas, and assist with implementing solutions.
- Handle problems by anticipating, preventing, identifying, and resolving them as necessary.
- Perform other duties as requested by management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k) plan with employer matching contributions
- Paid time off
- Paid holidays
- Paid vacation
- Paid sick leave
- Employee assistance program
- Leadership development program
- Hotel benefits
- Flexible Spending Account
- Voluntary accident, life, and critical illness benefits
- Educational opportunities and tuition reimbursement
- Paid jury duty leave
- Personal leave, medical leave, and military leave in accordance with applicable law
- Daily pay
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
