Chief of Maintenance
About The Position
The Chief of Maintenance leads the hotel maintenance team and helps ensure guests have a safe, comfortable, and problem-free stay. The role oversees maintenance operations, staff, sustainability programs, inventory, ordering, scheduling, and the department budget. The Chief of Maintenance also performs and inspects maintenance work, oversees safety and key control, assists guests, and collaborates with other departments to support hotel goals. The position is at the Courtyard San Diego Rancho Bernardo in California. InnVentures describes its operation as managing more than 75 hotels across over 20 states, with a 40-year history in hotel management, development, and revenue maximization. The role may require long hours, heavy physical exertion, attendance at meetings and trainings, and participation in Manager on Duty coverage as required. Full-time associates are offered a comprehensive benefits package; benefits may vary by location, classification, and applicable collective bargaining agreement.
Requirements
- At least 3 years of progressive facilities management experience in a hotel or related field, or a 2-year college degree and 1 year of related management experience.
- High school diploma or equivalent required.
- Skills in HVAC, electrical, plumbing, boiler operations, and general maintenance required.
- Ability to exert up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
- Ability to listen to, understand, and clarify concerns raised by employees and guests.
- Ability to multitask and prioritize departmental functions to meet deadlines.
- Ability to handle and resolve problems effectively.
- Ability to understand and evaluate complex information and data from various sources.
- Ability to maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.
Responsibilities
- Hire, train, supervise, motivate, counsel, and recognize hotel maintenance staff.
- Oversee daily operations, sustainability programs, inventory, ordering, and scheduling within the department budget.
- Perform basic repairs and preventative maintenance throughout the hotels.
- Inspect work completed by others to ensure quality and standards are met.
- Troubleshoot technical devices such as key card systems, internet equipment, and television equipment.
- Oversee hotel safety programs and key control.
- Greet and assist guests with requests, build relationships with long-term and repeat guests, and maintain guest satisfaction.
- Support hotel goals through teamwork and collaboration with all departments.
- Attend required hotel meetings and trainings.
- Participate in Manager on Duty coverage as required.
- Maintain personal appearance and grooming standards, including wearing nametags.
- Comply with InnVentures standards and regulations for safe and efficient hotel operations.
- Maximize productivity, identify problem areas, and assist in implementing solutions.
- Anticipate, prevent, identify, and solve problems.
- Maintain confidentiality of information.
- Perform other duties as requested by management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Short-term disability insurance
- Long-term disability insurance
- Accident insurance
- Critical illness insurance
- Flexible Spending Account
- Paid time off
- Company-matched 401(k) plan
- Hotel benefits
- Employee assistance program
- Leadership development program
- Daily pay
- Paid holidays
- Paid vacation
- Paid sick leave
- Educational opportunities
- Tuition reimbursement
- Paid jury duty leave
- Personal leave
- Medical leave
- Military leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
