Chief Membership Development Officer

Shriners Children's•Tampa, FL

About The Position

Shriners International is a fraternity centered on fun, fellowship, and the Masonic principles of brotherly love, relief, and truth. Its local Shrine Centers offer activity-based clubs, units, and events that help members connect, with members encouraged to create new clubs when needed. The Chief Membership Development Officer leads strategy, planning, development, implementation, and evaluation of enterprise-wide systems, processes, and projects to achieve fraternal growth across Shriners International, Shriners International Education Foundation, and Shriners Hospital for Children. The role develops and leads an international membership strategy covering technology, marketing and communications, component relations, project management, education, governance, and accounting. Its aims include improving member quality and quantity, strengthening the organization's image and brand within the Masonic community, and increasing its relevance to the general public. The Officer sustains and grows the organization's $8 million Per Capita revenue stream, leads a centralized dues-renewal campaign collecting more than $20 million for the federation, and explores revenue diversification, including monetizing the Shriners International brand. The Officer also develops the Education Foundation's strategy and learning systems, programs, and events to build leadership capacity, strengthen the brand within Masonry, expand non-dues revenue, and recruit members. The position oversees membership support for headquarters and for temples, associations, clubs, and members worldwide; represents the organization through speeches and presentations; and serves as primary staff liaison to Board committees. The Officer also provides nonprofit, strategy, and governance expertise to departments and the Board, and supports projects and initiatives as requested by the Office of the EVP. International, national, and regional travel is required. A valid passport or the ability to obtain one is required.

Requirements

At least 10 years of related work experience.
At least 7 years of volunteer management experience.
At least 5 years of strategy and Board governance experience.
Progressively expanding work responsibilities and a record of success improving organizational outcomes through strategic membership development planning, systems development, education, project management, personnel management, and support of projects or tasks directed or controlled by others.
Experience working and leading collaboratively as part of a multidisciplinary team.
Knowledge and understanding of working with volunteers.
Strong background in governance, including component relations and Board management.
As a senior membership role within the Shrine fraternity, the candidate should be male and capable of becoming a member of Shriners International.
Must be or become a member of Shriners International within one year of hire as a condition of employment.
Bachelor's degree in Communication, Business, or a related field; equivalent years of related work experience may be considered in lieu of a bachelor's degree.
Valid passport or ability to obtain a passport.
Willingness to travel internationally, nationally, and regionally.

Nice To Haves

Ability to speak and understand Spanish.
Knowledge of Masonic and Shrine history, principles, customs, and applicable governance rules.
Project Management Professional (PMP) certification from the Project Management Institute.
Certified Meeting Planner credential from the Events Industry Council.

Responsibilities

Create, implement, and measure enterprise-wide systems, processes, and projects that achieve organizational growth across Shriners International, Shriners International Education Foundation, and Shriners Hospital for Children.
Sustain and grow the organization's $8 million Per Capita revenue stream; lead a centralized dues-renewal campaign that collects more than $20 million for the federation; and seek opportunities to diversify revenue, including monetizing the Shriners International brand.
Work with Boards, senior staff, employees, and volunteers to develop and maintain a strategic perspective informed by sector trends, the state of Masonry, constituent requests and satisfaction, performance gaps, and external business disruptions.
Promote the health and vitality of Shriners International and Shriners International Education Foundation through effective programs and communications that establish a strong value proposition.
Serve as the primary liaison to the Imperial Membership Executive Committee, Futures Committee, International Development Committee, DeMolay Committee, and Imperial RMDs to identify and facilitate strategic direction, programs, and events.
Ensure consistent articulation of Shriners International's desired image, brand, and position across the organizations and to internal and external constituencies.
Develop systems for gathering feedback and input on the quality of fraternal, membership, and education programs, services, and communications.
Identify and deploy strategies for developing fraternal, membership, and education products and services for temples, associations, clubs, units, members, and spouses worldwide.
Identify and develop opportunities to enhance the value of membership, strategic partnerships, and participation in the Shrine and Shriners International.
Establish and maintain a climate that attracts, retains, and motivates high-quality paid personnel and volunteers, and a culture of productivity, commitment, and creative thinking.
Develop, implement, and monitor management communications systems and procedures needed to support organizational growth.
Recruit, train, appraise, supervise, support, develop, promote, and guide qualified paid personnel and volunteers.
Ensure effective management and communication within the Office of Membership Development and adjacent departments, including succession planning.
Equip staff and volunteers to act in accordance with the organizations' missions and values by communicating vision, history, roles, and expectations; developing people's skills; encouraging learning, collaboration, and productive action; resolving conflicts; and supporting growth into greater responsibilities.
Remain informed about developments in membership development, fraternal management, association management, nonprofit management, and governance.
Achieve organizational growth, membership and education goals, and financial objectives; ensure evaluation systems are in place and report progress to the Executive Vice President and Board of Directors.
Develop short- and long-term growth plans and budgets, monitor progress, evaluate performance, and report results to the Executive Vice President.
Recommend short- and long-term strategy, goals, and objectives for Shriners International and obtain the Executive Vice President's agreement.
Conduct international, national, and regional travel as required.